Deputy Division Director - Emergency Services (Manager V)

Johnson County Kansas • Mission, KS

6d • $52 - $77

About The Position

Johnson County Mental Health Center is seeking a Deputy Division Director for its Emergency Service Division. The position provides leadership, program development, and oversight for Access to Care, the 988 Suicide and Crisis Hotline, Screening and Assessment, and Competency programs. The 988 Crisis Team answers calls around the clock, every day of the year, for the 988 Suicide and Crisis Hotline and the local county crisis line. Access to Care teams provide Open Access as the entry point to JCMHC services. The Screening and Assessment Team provides around-the-clock levels-of-care interventions supporting local hospitals and juvenile justice facilities. The role includes opportunities to develop 988 text and chat services, create a crisis-line-based 911 diversion option, improve assessment processes, expand Open Access locations, increase competency-evaluation capacity, and develop outpatient competency restoration.

The Deputy Division Director plans, manages, and develops administrative and programmatic solutions, with an emphasis on high-quality clinical services, compliance, evidence-based practice, and effective use of performance data. The role provides clinical training and supervision, supports staff development and retention, oversees team performance and improvement efforts, and assists teams with service provision, including crisis intervention and consultation. It also collaborates with state and local governing entities and builds relationships with community partners such as first responders, hospitals, and schools. Staff are expected to use organization-approved ambient listening technology for clinical documentation in accordance with applicable policies and client privacy requirements.

The position requires a relevant master's degree, Kansas master's-level Behavioral Sciences licensure in the area of focus, six years of clinical mental health experience, three years leading, directing, supervising, or coordinating others, two years of community mental health or relevant experience, and a valid driver's license with an acceptable driving record. Clinical-level Kansas Behavioral Sciences licensure is preferred. All County employees may be called upon to assist other departments during a declared emergency.

Requirements

• Master's degree in Social Work, Counseling, Psychology, Addiction Counseling, or another relevant Human Services field.
• Kansas Behavioral Sciences licensure at the master's level in the area of focus.
• Six years of clinical mental health experience in the area of focus.
• Three years leading, directing, supervising, or coordinating the work of others.
• Two years of experience in community mental health or relevant experience.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Kansas Behavioral Sciences licensure at the clinical level in the area of focus.

Responsibilities

• Plan, manage, and develop administrative and programmatic solutions to recurring problems, focusing on high-quality clinical services.
• Provide presentations and training to JCMHC and the community, and solicit feedback from consumers, staff, and community stakeholders.
• Attend occasional state meetings and trainings to stay informed about state expectations and standards for community-based work.
• Provide guidance on compliance with state, local, and contract standards.
• Provide oversight and consultation on fidelity to evidence-based and emerging best practices; provide clinical training and supervision.
• Develop ways to ensure effective and efficient management of Division programs and teams; ensure performance standards are met and develop performance improvement plans.
• Improve performance outcomes by redesigning tasks, procedures, and processes; establish outcome standards with the Executive Team and shared work goals among teams.
• Review outcome data and trends, ensure teams understand data collection and use, and use performance indicators to assess resource utilization and advocate for resources as needed.
• Assist with hiring, training, retaining staff, and developing leadership; identify ways to recognize and reward staff accomplishments.
• Determine staffing requirements, attend and conduct team meetings, and serve as a resource for conflict management and consumer or family complaint resolution.
• Assist teams in providing services, including crisis intervention and consultation, and participate in peer and other quality review processes.
• Collaborate with the State of Kansas and other governing entities on standards of care and compliance, and advocate for practice expectations.
• Build and foster relationships with community partners, including first responders, hospitals, and schools.
• Use organization-approved ambient listening technology to support timely, accurate, and complete clinical documentation while following policies and client privacy requirements.
• Assist other County departments during a declared emergency, if called upon.

Benefits

• The posting mentions benefits, retirement plans, wellness incentives, and a skill-based pay plan of up to $4,200 annually for staff with BSRB clinical-level licensure.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager