Deputy Division Director - Emergency Services (Manager V)

Johnson County Kansas•Mission, KS

About The Position

Johnson County Mental Health Center is seeking a leader for the Emergency Service Division. The Deputy Division Director is responsible for leadership growth, program development, and innovative practices across Access to Care, the 988 Suicide and Crisis Hotline, Screening and Assessment, and Competency programs. The position oversees programs providing crisis response and access to services, including teams operating 24/7/365 and services supporting local hospitals and juvenile justice facilities. The role includes developing and improving programs such as 988 text and chat services, a crisis-line option for diverting calls from 911 dispatch centers, expanded Open Access locations, streamlined assessment tools, greater competency-evaluation capacity, and an outpatient competency-restoration program. The Deputy Division Director plans and manages administrative and programmatic solutions, supports high-quality clinical services, and provides guidance on compliance with applicable state, local, and contract standards. Staff are expected to use organization-approved ambient listening technology for timely, accurate, and complete clinical documentation, consistent with policies and client privacy requirements.

Requirements

Master’s degree in Social Work, Counseling, Psychology, Addiction Counseling, or another relevant Human Services field.
Kansas Behavioral Sciences licensure at the master’s level in the area of focus.
Six years of clinical mental health experience in the area of focus.
Three years leading, directing, supervising, or coordinating the work of others.
Two years of experience in community mental health or relevant experience.
Valid driver’s license with an acceptable driving record.
References and background screening are required for all Johnson County Government positions; specified criteria may vary by department or agency.

Nice To Haves

Kansas Behavioral Sciences licensure at the clinical level in the area of focus.

Responsibilities

Plan, manage, and develop administrative and programmatic solutions to recurring problems, with a focus on high-quality clinical services.
Provide presentations and training to JCMHC and the community, and solicit input and feedback from consumers, staff, and community stakeholders.
Attend occasional state meetings and trainings to stay informed about state expectations and standards of care in community-based work.
Provide guidance on compliance with state, local, and contract standards.
Oversee and consult on fidelity to evidence-based and emerging best practices; provide clinical training and supervision.
Develop ways to manage division programs and teams effectively and efficiently, ensure performance standards are met, and develop performance improvement plans.
Improve performance outcomes by redesigning tasks, procedures, and processes; determine outcome standards with the Executive Team and establish shared work goals among teams.
Review outcome data and trends, ensure teams understand the collection and use of performance data, and use data to assess indicators, resource use, and resource needs.
Assist with hiring, training, and retaining staff and developing leadership; identify ways to recognize and reward staff accomplishments.
Determine staffing requirements to meet consumer needs; attend and conduct team meetings; and serve as a resource for conflict management and consumer or family complaint resolution.
Assist teams with service provision, including crisis intervention and consultation, and participate in peer and other quality-review processes.
Collaborate with the State of Kansas and other governing entities on standards of care and compliance; advocate for practice expectations that support consumers and employees.
Build and foster relationships with community partners, including first responders, hospitals, and schools.
Use organization-approved ambient listening technology to support timely, accurate, and complete clinical documentation in accordance with policies and client privacy requirements.