Deputy Director

YWCA PIERCE COUNTY • Tacoma, WA

7d • Onsite

About The Position

The Deputy Director is responsible for the oversight, integration, and continuous quality improvement of all survivor-facing services at YWCA Pierce County, including emergency shelter, advocacy, counseling, legal advocacy, and children’s programs. This role ensures that services are trauma-informed, survivor-centered, culturally responsive, and outcomes-driven while remaining compliant with Washington State, federal, and funder requirements.
The Deputy Director serves as the senior operational leader for programs and partners closely with the CEO to advance the agency’s mission to support survivors of domestic and sexual violence through safe, ethical, and high-quality services.

Requirements

• Commitment to YWCA vision, mission, and values.
• Ability to demonstrate leadership, vision, and a value for diversity, equity, and inclusion.
• Strong working knowledge of trauma-informed care, survivor-centered advocacy, confidentiality, and victims’rights.
• Demonstrated ability to lead in high-risk, high-acuity environments.
• Ability to proactively solve problems, create solutions, and efficiencies across agency programs.
• Ability to interpret and discuss specific accounting terms and results in layperson’s language to leadership, staff, and board.
• Ability to practice cultural humility and to collaborate with others who are significantly different in their identities, views, or life experiences.
• Ability to consistently demonstrate ethics, trust, and integrity.
• Ability to manage multiple tasks under tight deadlines.
• Ability to communicate clearly and effectively in a timely and professional manner.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, the board of directors, and the general public.
• Proficiency with Microsoft Office
• Bachelor’s degree in social work, Counselling, Psychology, Public Health, or related field.
• 5-7+ years of progressive leadership experience in domestic violence, sexual violence, behavioral health, or related social services.
• Experience with emergency shelter operations and 24-hour crisis response.
• Experience managing Washington state-funding programs, including compliance and reporting.
• Must have the ability to transport oneself within Pierce County. If that includes driving your own vehicle, then you must possess a current and valid Washington State Driver’s license and insurance
• Acceptable criminal history record
• Completion of required new employee training and onboarding within the first 90 days of employment

Nice To Haves

• Master’s degree is preferred.
• Work experience may be considered in lieu of formal education.

Responsibilities

• Provide executive-level leadership for all direct service and prevention programs, including shelter, advocacy, counseling, legal advocacy, and children’s services.
• Translate organizational strategy into programmatic priorities, goals, and measurable performance metrics.
• Ensure consistent program standards across all sites and service lines.
• Serve as the senior program leader in the absence of the CEO
• Ensure all programs operate within trauma-informed, survivor-driven, empowerment-based service models.
• Monitor fidelity to best practices for domestic and sexual violence advocacy.
• Lead responses to critical incidents, safety concerns, and ethical situations involving survivors.
• Oversee confidential recordkeeping, survivor rights protections, safety planning, and mandated reporting compliance under Washington law.
• Ensure compliance with Washington State licensing standards, regulations, and grant requirements.
• Oversee data collection, outcomes tracking, and continuous quality improvement efforts.
• Prepare for and lead funder monitoring visits, audits, and site reviews.
• Partner with the Development and Finance teams to support program sustainability and accurate grant reporting.
• Directly supervise Program Directors, Clinical Supervisors, and/or Program Managers.
• Provide coaching in trauma-informed supervision, performance management, and corrective action.
• Support leadership development, succession planning, and professional growth.
• Promote accountability while maintaining compassion in high-stress and high-acuity service environments.
• Ensure coordination across shelter, advocacy, counseling, legal, and children’s programs.
• Promote seamless survivor access to services and reduce barriers to safety and stability.
• Partner with Operations, HR, and Finance to align staffing models, scheduling, and resource allocation.
• Represent the agency within coordinated community response systems.
• Maintain partnerships with law enforcement, healthcare systems, housing providers, courts, and culturally specific agencies.
• Advance systems-level advocacy to improve survivor access, equity, and safety throughout Washington State.

Benefits

• Medical, dental, and vision insurance
• LTD
• Term-Life Insurance
• HRA
• 401k retirement plan
• 160 hours of Paid Time Off and 60 additional hours of sick leave each calendar year (prorated in the first year)
• 11 paid holidays per calendar year (prorated in the first year)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager