Deputy Director of Operations

Legal Aid of Western Missouri•Kansas City, MO

1h•$120,000 - $180,000•Hybrid

About The Position

Legal Aid of Western Missouri is seeking a Deputy Director of Operations to join its senior leadership team. This foundational role will provide operational leadership and coordination to enable the organization's programs and staff to focus on delivering high-quality civil legal aid. The Deputy Director of Operations oversees the administrative infrastructure, ensuring the organization operates efficiently and in compliance with legal and funder requirements, partnering closely with the Executive Director and Deputy Director of Programs.

Requirements

Bachelor’s Degree
Minimum of 10 years of experience in operations, organizational management, administrative leadership, or executive leadership support, with roles of increasing responsibility over time.
Significant experience developing, implementing, and improving organizational policies and internal controls, systems, and administrative processes.
Ability to manage multiple complex priorities, lead across departments, and support organization-wide decision-making.
Excellent analytical, written, and interpersonal communication skills.
Demonstrated commitment to public interest law, access to justice, or nonprofit sector work.
Demonstrated ability to build inclusive, equitable workplaces and model organizational values.

Nice To Haves

J.D. from an ABA-accredited law school, Master of Public Administration, Master of Business Administration, or comparable advanced degree
Experience at a legal aid organization, law firm, or other legal services setting.
Familiarity with grant-funded, regulated, or government contract compliance, such as Legal Services Corporation (LSC) regulations.
Knowledge of case management systems, IT infrastructure, or legal technology platforms.
Experience supporting or reporting to a Board of Directors.
Prior operations leadership experience in a multi-office organization or at an organization of 75+ staff.

Responsibilities

Oversee the development, implementation, and enforcement of organizational policies, procedures, and internal controls, ensuring compliance with all applicable laws, regulations, and funder requirements.
Directly supervise operational staff, including the Facilities Manager, Operations Manager, and other roles as they are established.
Coordinate with the Directors of Development, Finance, Human Resources, Information Technology, and Client Access to ensure all policies, contracts, and other agreements are aligned with the mission and advance organizational effectiveness.
Collaborate with the Deputy Director of Programs to oversee intake, case management, and case closure processes to ensure consistency with best practices and compliance with funder requirements.
Lead continuous improvement efforts across operational systems and processes, with a focus on organizational effectiveness and maximizing impact for Legal Aid’s clients and staff.
Oversee organizational risk management, including identifying and mitigating operational, legal, and financial risks, and ensuring adequate insurance coverage across all offices and activities.
Oversee the management of the organization's physical office space, including lease compliance, maintenance, and vendor relationships and contracts for Legal Aid’s seven physical offices.
Ensure a safe, functional, and welcoming work environment for staff and clients.
Coordinate office operations to support day-to-day organizational functioning.
Serve as a member of the senior leadership team and contribute to organizational planning, policy development, and culture-building.
Support Board governance functions including committee support and policy compliance.
Provide operational support across all leadership departments to ensure organizational effectiveness and consistency.