Deputy Director, Operations
About The Position
As the Deputy Director, Operations, this position will be responsible for the management of specific Operations duties including overseeing and managing Production, Stores (Shipping, Receiving, Inv Management), site Security, Facilities, health and Safety, and Maintenance. In addition, this position will have responsibility for the CUAS Field Service Engineers (FSE), Field Applications Engineers (FAE), demonstration and training planning / scheduling, management of the demo pool equipment assets, and supporting business development on customer visits. This role also involves shaping the direction of technology by working with engineering to identify areas of software/hardware needing attention, refinement, or updates, identifying emerging technologies for integration, providing SME support for program/NPI execution, and executing system installations, support, and troubleshooting, including customer on-site maintenance visits.
Requirements
- 5+ years’ experience in various aspects of Operations management.
- Creating and managing detailed asset tracking/scheduling systems, including preventative maintenance as needed.
- Managing of personnel for supporting Business Development by conducting demo’s, customer visits, & training.
- Support engineering and Product management with validation testing, providing customer input/feedback, recommending upgrades/features, and performance improvements.
- Reco mmending and generating various KPI performance metric
- Must have the ability to stoop, stand, climb, occasionally lift a minimum of 25 lbs.
- Involves movement between departments, floors, and worksites to facilitate work.
- This position requires access to information and technology subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR). As a result, employment is contingent upon meeting applicable export control eligibility requirements and compliance obligations.
- Candidates must be legally authorized to work in the United States on a full-time basis without the need for current or future employment visa sponsorship.
Nice To Haves
- Data mining and generation within MS Excel.
- Communication skills through conducting Teams meetings, email dialog, presentation tools, and ability to present to executive management.
- Attention to details in reporting, metrics, tasks, etc.
Responsibilities
- Manage the various roles related to Operations including Production, Stores (Shipping, Receiving, Inv Management), Site Security, Facilities, and Maintenance.
- Manage the various roles related to conducting NPI validation with Product Management, demo pool schedule and assets, Application Engineering team, and Field Service Engineers.
- Coordinate personnel staffing including training, customer demos, acceptance testing/validation, and software testing/QA.
- Develop maintenance plans for systems and infrastructure including equipment, vehicles, trailers, generators, etc), and the ADP test facility (SageWorks).
- Manage the development of training materials for C-UAS / DefenseOS Operators and associated products.
- As required, coordinate, gather, test, validate and arrange transportation of equipment and assets for demos or trade shows.
- Help shape direction of technology by working with engineering to Identify areas of our software/hardware that need attention, refinement, updates, etc.
- Identify current and emerging technologies we may want to integrate as part of our layered solutions.
- Provide SME support for all facets of program/NPI execution.
- System installation execution, support and troubleshooting, execute customer on-site maintenance visits for evaluation and resolution as per contract agreements.
Benefits
- Comprehensive healthcare benefits package.
- Base dental, vision, life, accident, disability, and other core benefits are fully covered by DZYNE.
- Paid time off and paid holidays.
- 401 (k) plan with an employer match and immediate vesting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
