Deputy Director of Communications

Bayside • Bayside, WI

14h • Onsite

About The Position

The Deputy Director of Communications at the 911 Center is responsible for assisting the Director of Communications in overseeing the daily operations of the communication center. This role plays a critical part in coordinating emergency responses and maintaining effective communication between emergency services, dispatchers, and the public. The Deputy Director of Communications will support the Director in managing personnel, implementing communication protocols, and ensuring the smooth functioning of the center.

Requirements

• Knowledge of budgetary, management, and leadership principles, practices, and procedures.
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Ability to learn policies, procedures, and guidelines established by professional organizations and/or governing agencies.
• Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Skilled in talking to others to convey information effectively.
• Skilled in the use of standard office equipment and software.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skilled in personnel resources management through motivating, developing, and directing people as they work, identifying the best people for the job.
• Ability to communicate and interact effectively with members of the public.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to exercise sound judgment in making critical decisions.
• Ability to develop objectives, evaluate effectiveness, and assess needs.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to enforce security rules and regulations.
• Ability to plan, assign, and/or supervise the work of others.
• Driver’s License.
• Three years Supervisory experience.

Nice To Haves

• Bachelor’s degree with major coursework in emergency management, public safety, planning, public or business administration or closely related field.
• Advanced coursework or certification in leadership, supervisory skills, or training.
• Master’s Degree

Responsibilities

• Assist the Director of Communications in managing the overall operations of the 911 center, including supervising staff, scheduling shifts, and evaluating performance.
• Collaborate with emergency services personnel, such as police, fire, and medical services, to ensure efficient and accurate dispatching of emergency calls.
• Oversee and maintain communication systems, including radio networks, computer-aided dispatch (CAD) systems, and telephony systems, to ensure reliable and uninterrupted service.
• Develop and implement communication protocols, standard operating procedures, and guidelines for emergency response operations.
• Provide leadership and guidance to dispatchers during high-stress situations, ensuring adherence to established protocols and efficient handling of emergency calls.
• Monitor and evaluate the performance of dispatchers, providing constructive feedback and implementing training programs to enhance their skills.
• Assist in coordinating training programs for dispatchers, keeping them updated on the latest emergency response techniques, technology, and communication systems.
• Ensure compliance with relevant laws, regulations, and industry standards related to emergency communication and dispatch operations.
• Collaborate with external agencies, such as neighboring 911 centers, law enforcement agencies, and emergency management organizations, to foster effective interagency communication and coordination.
• Stay informed about advancements in emergency communication technology and recommend upgrades or enhancements to improve overall operations.
• Perform duties of telecommunicator as needed.
• Participate in meetings, committees, and conferences related to emergency communication and public safety to stay updated on industry trends and best practices.
• Assist in preparing and managing the annual budget for the communications department, ensuring financial resources are allocated appropriately.
• Support public relations and community outreach efforts to educate the public about the role of the 911 center and promote awareness of emergency services.
• Perform other duties as assigned by the Director of Communications or the higher authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager