Deputy Director of Business Operations

City of New York • Queens, NY

1d

About The Position

The New York City Housing Authority’s Asset & Capital Management (A&CM) Division oversees a $6 billion capital projects portfolio and activities involving property modernization and strategic asset management. Its work focuses on preserving and modernizing NYCHA buildings, managing capital investments, and piloting sustainable and resilient technologies and practices. The Division’s culture is customer-service oriented, collaborative, and delivery-focused.

The Business Operations Department provides operational support across A&CM through its Human Resources, Logistics, and Training units. The Deputy Director manages these operations for the Division, ensuring alignment with organizational goals and operational excellence. The role leads HR, Training, and Logistics teams and provides strategic, analytical, and operational guidance across the Division.

Requirements

• Master’s degree from an accredited college in one of the listed fields or a closely related field, plus two years of satisfactory full-time professional experience in a listed area; at least 18 months of that experience must be in an executive, managerial, administrative, or supervisory capacity supervising staff performing professional work in those areas; or
• Bachelor’s degree from an accredited college and four years of professional experience in the listed areas, including 18 months of executive, managerial, administrative, or supervisory experience supervising staff performing professional work in those areas.
• Strong strategic, analytical, problem-solving, and interpersonal skills.
• Demonstrated experience leading HR, Training, and Logistics teams.

Nice To Haves

• Prior ERP experience or related competency.

Responsibilities

• Oversee three teams totaling 16 professionals across Human Resources, Training, and Logistics, fostering a high-performance culture through data-driven performance management and continuous improvement.
• Recommend and coordinate implementation of HR and business administration policy, procedural, and systems improvements in A&CM and in collaboration with other divisions.
• Develop and maintain analysis reports and department-specific KPIs to evaluate and improve operational performance and support data-informed decision-making.
• Advise leadership on compliance with HR policies, civil service laws, labor relations, and collective bargaining to support workforce management and risk mitigation.
• Serve as the Division’s primary HR authority and promote best practices in recruitment, compensation, employee records, promotion pathways, and discipline.
• Develop tracker analysis reports to monitor the Division’s $52 million Personal Services budget and 375 headcount, and recommend fund reallocations when appropriate.
• Manage databases and reporting tools that track Business Operations activities and support its operational and administrative units.
• Ensure new hires receive training and the tools needed to succeed in their positions.
• Coordinate implementation of the Workday platform for HR services across A&CM staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager