Deputy Court Clerk

City of Pflugerville•Pflugerville, TX

6d•Onsite

About The Position

Under the general supervision of the Court Administrator and his/her designee, work involves daily public contact requiring tact and diplomacy with excellent customer service in processing a wide variety of court cases of the Pflugerville Municipal Court. Processes collection of fines, court costs, and payments. Obtains the defendant’s history and opens cases as needed. Reviews payment plans, deferrals, defensive safety courses, community service orders, and schedules show cause hearings. These assignments are performed with some degree of independent judgment within established policies and procedures, and it requires public relations skills, initiative, accuracy, and teamwork.

Requirements

High School diploma or equivalent.
Two (2) years of experience in Municipal Court.
Must be able to obtain and maintain Court clerk Level I certification within 12 months of hire date.
Valid Texas Driver's License.
Ability to understand complex oral and written instructions and technical or legal terminology.
Ability to establish and maintain professionally effective relationships with external public/vendors, internal management and non-management employees, and City and other government officials.
Ability to develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services for the City.
Ability to communicate clearly and effectively, both verbally and in writing, as well as strong time and task management skills.
Ability to work in stressful environments.
Ability to work with a typewriter, 10-key calculator, copiers, fax machines; must be able to type at least 50 wpm accurately.

Nice To Haves

Responsibilities

Collects public funds at the Municipal Court service window by receiving cash, checks, money orders, and credit card payments in person, by mail, and online; issues receipts and credits payments on account for fines and other Court-related business for transactions requiring knowledge of payment and status codes, regulations, and departmental policy.
Attends walk-in customers, and receives court documents from public, defendants, and attorneys.
Provides public information and customer service assistance by explaining court procedures and the different options available to defendants in person, by telephone, mail, e-mail, or fax.
Refers customers to appropriate staff for assistance with sensitive and private matters.
Processes online payments and enters notes in the case management system to release paid violations.
Exercises initiative, judgment, and discretion when handling confidential and sensitive information.
Verifies daily collections of court fines and fees.
Processes and reviews community service orders, verifies completion of community service hours, submittal to the court; dates and closes case.
Prepares and schedules cases for Show Cause hearings on defendants that fail to comply with court agreements or fail to meet their payment schedule.
Prepares and mails appropriate court case letters and documentation to defendants.
Processes daily recording of case disposition, court orders, and arraignments in the case management system.
Answers inquiries or questions concerning court matters in person, by telephone, mail, e-mail, or fax.
Explains procedures, options, and forms to parties in case.
Verifies insurance coverage and updates/closes file.
Provides other general office services as required.