Deputy Commissioner of Public Safety

Commonwealth of Massachusetts • Boston, MA

14h • Onsite

About The Position

The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by ensuring professionals comply with state licensing laws. DOL oversees 26 boards of registration, licensing and regulating over 500,000 individuals and businesses across more than 100 trades and professions. It also licenses and regulates the Office of Public Safety and Inspections (OPSI) and the Office of Private Occupational Schools. DOL's mission is to protect public health, safety, and welfare by licensing qualified individuals and businesses, ensuring fair and consistent enforcement of licensing laws and regulations, and promoting consumer protection, a fair marketplace, and education. The DOL is committed to creating an inclusive and diverse work culture, valuing inclusiveness and diversity within its employee and management teams, and ensuring a workplace where all employees feel respected, valued, and empowered. The Deputy Commissioner of Public Safety Inspections ("Deputy Commissioner") serves as an enabling agent for the Commissioner, assisting in carrying out the Agency’s mission. This role specifically oversees the Elevator Inspection Unit, the Building Inspection Unit (including the Building and Engineering Division and state Plumbing and Sheet Metal inspectors), the Board of Building Regulations and Standards (BBRS), the Architectural Access Board (AAB), and the Public Safety Boards Unit. The Deputy Commissioner is also responsible for policy development for DOL, OPSI, and the boards under their portfolio. Additionally, the Deputy Commissioner collaborates with the Deputy Commissioner of Boards, Operations, and Policy, the First Deputy Commissioner and Chief of Staff, and the General Counsel to manage various other agency initiatives, policies, and hiring processes.

Requirements

• At least seven (7) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management.
• At least three (3) years of the above experience must have been in a managerial capacity.

Nice To Haves

• Thorough knowledge of the principles and practices of management.
• Thorough knowledge of the legislative and regulatory process.
• Thorough knowledge of state government and the budget process.
• Thorough knowledge of DOL and the Office of Public Safety and Inspections.
• Thorough knowledge of policy development and implementation.
• Excellent communication skills, both in oral and written forms, with a broad range of audiences.
• Ability to establish and maintain effective working relationships with supervisors, associates, subordinates, board members and advisory council members, and other agencies.
• Excellent interpersonal skills.

Responsibilities

• Oversight of the operations and policies of the units within the Deputy Commissioner’s portfolio.
• Manage, supervise and provide support to unit staff, most of whom work in the field with occasional in-office meetings.
• Monitor priorities, establish benchmarks for performance and document accomplishments, ensuring they are aligned with the goals of the Commissioner and the current Administration.
• In coordination with the General Counsel, manage and oversee all enforcement actions, policies, and initiatives for assigned programs.
• Work with the other Deputy Commissioners, Chiefs, and Executive Directors to ensure that that the boards, commissions, managers and staff under their supervision are appropriately responsive to the needs of external stakeholders, including consumers, licensees, representatives of the regulated professions, the legislature and the press.
• Work closely with the First Deputy and Chief of Staff to ensure proper oversight and delivery of external and internal communications.
• Address and strategically advise on unit and board-specific issues.
• Manage the agency’s fleet.
• Respond to events and issues in a timely and efficient manner.
• Direct Supervision of the Building, Engineering & Trade Inspections Unit.
• Through the Chief of Inspections and Assistant Chief of Inspections, ensure that inspections, permits and enforcement actions are being performed in a timely manner, that work is documented and that any necessary follow-up to open matters occurs.
• In coordination with the Chief and Assistant Chief, recruit, screen, and interview for open staff positions.
• Effectively supervise the Chief of Inspections and Assistant Chief of Inspections. Utilize the MassPerform system to evaluate and motivate direct reports.
• Effectively promote compliance by staff and units with respect to their roles and responsibilities, public records law, state ethics law, codes of conduct, and administrative procedures.
• Establish, deploy, and oversee policies to track internal progress by all state inspectors and related programs. Assist with business process assessment and software improvements to increase the collection of better data and use of data analytics.
• Respond to events and issues in a timely and efficient manner.
• Direct Supervision of the Elevator Inspection.
• Through the Chief of Elevator Inspections and Assistant Chief of Elevator Inspections, ensure that inspections, permits and enforcement actions are being performed in a timely manner, that work is documented, and that any necessary follow-up to open matters occurs.
• In coordination with the Chief and Assistant Chief of Elevator Inspections, recruit, screen, and interview for open staff positions.
• In coordination with the Chief and Assistant Chief of Elevator Inspections, support the Board of Elevator Regulations, the Board of Elevator Appeals and the Board of Elevator Examiners.
• Effectively supervise the Chief of Elevator Inspections and Assistant Chief Elevator Inspections. Utilize the MassPerform system to evaluate and motivate direct reports.
• Effectively promote compliance by staff and units with respect to their roles and responsibilities, public records law, state ethics law, codes of conduct, and administrative procedures.
• Establish, deploy, and oversee policies to track internal progress by the Elevator Unit. Assist with business process assessment and software improvements to increase the collection of better data and use of data analytics.
• Respond to events and issues in a timely and efficient manner.
• Oversee the Board of Building Regulations and Standards.
• Through the Executive Director and Associate Executive Director, administer the BBRS and up to 15 subcommittees, BCAB and BOCC, by drafting and revising the State Building Code, licensing and certifying professionals within the industries regulated by these boards and ensuring the integrity of trades and professions through the fair and consistent enforcement of applicable rules and regulations including, when necessary, through disciplinary action.
• Policy Development and Implementation.
• Working directly with the Commissioner, First Deputy Commissioner and Chief of Staff and General Counsel, engage in policy development and implementation.
• Recommend, execute, and implement OPSI and DOL policy initiatives.
• Oversee the review of existing Board or unit regulations to ensure consistency with the current Administration’s policy initiatives and with other agencies that may have adjacent or overlapping jurisdiction. Monitor regulations in the review process. Work closely with staff to conduct necessary outreach.
• Oversee the Architectural Access Board.
• Supervises the Architectural Access Board’s Executive Director and, through the Executive Director, AAB staff.
• Ensure the timely processing of variance requests and complaints.
• Coordinate with the Chair to evaluate the performance of the Executive Director and staff.
• Legislation & Procurement
• Work with the Commissioner, First Deputy Commissioner and Chief of Staff and General Counsel on legislation affecting the boards, units, and the Agency.
• Coordinate with the Deputy Commissioner for Boards, Operations, and Policy on Agency procurements.
• External Affairs
• Coordinate with senior staff on legislation, policy initiatives, regulations and other significant matters.
• Schedule and attend meetings with agencies that the DOL routinely collaborates with, including but not limited to, DCAMM, DPH, MBTA, MassPort, and others.
• Assist with responses to press inquiries and Public Records Requests as necessary.
• Assist Executive Directors with outreach to industry associations and trade groups.

Benefits

• An outstanding suite of employee benefits that add to the overall value of your compensation package.
• A work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees