Deputy Clerk II

Bell County•Salado, TX

About The Position

The Deputy Clerk II provides customer service and clerical and administrative support, including assistance with complex billing issues, service complaints, account discrepancies, and payment arrangements. The position responds to public and departmental inquiries, receives payments for permits and licenses, prepares cash reports and daily deposits, and reviews financial and customer records for errors and appropriate solutions. The role also handles department communications and documents; researches, compiles, and reports information; maintains inventories and processes purchasing paperwork; updates databases and spreadsheets; and maintains department reference materials. It reviews permit and license applications and related documents for accuracy and completeness. Additional related work may be assigned as necessary.

Requirements

High school diploma or GED, supplemented by one year of clerical or administrative support experience, or an equivalent combination of education, training, and experience.
Must possess and maintain a valid state driver's license with an acceptable driving history.
Requires Notary Public, to be obtained after employment.
Ability to be bonded.
Requires Court Clerk Certifications, to be obtained after employment.
Ability to be deputized.

Responsibilities

Provide high-level customer service and assist with complex billing issues, service complaints, account discrepancies, and payment installment arrangements.
Respond to public and departmental inquiries and provide general or specialized information requiring judgment, tact, sensitivity, and interpretation of policies, rules, and procedures.
Receive payments for permits and licenses, including those for vehicles, trailers, and motorhomes.
Prepare daily cash reports and deposits; audit customer or financial records, identify incorrect information, interview involved parties, analyze findings, and determine appropriate solutions.
Answer department telephones, provide assistance and documents, refer callers, take messages, and receive, date, and distribute incoming mail.
Prepare department documents, records, reports, and forms; initiate materials based on department operations, reporting requirements, and deadlines.
Research, compile, consolidate, and tabulate information; incorporate it into reports and other materials, proofread for accuracy and completeness, and distribute upon approval.
Maintain assigned inventories; prepare, review, and process purchasing documents and purchase orders; receive and distribute supply shipments; review and code invoices; and forward invoices for payment.
Enter and update information in department programs and databases; create spreadsheets and files; purge old data as appropriate; and research database information for reports and assignments.
Maintain department and program references, including vendor lists, code books, training manuals, standard operating procedures, and mailing lists.
Review permit and license documents and other relevant information for accuracy and completeness, and process applications.
Perform related work as required.