Deputy Chief Program Officer - Homeless, Residential, Youth and Care Coordination Services

Project Hospitality•New York, NY

33d•$155,000 - $160,000•Onsite

About The Position

Project Hospitality seeks a senior, mission-driven leader to provide strategic and operational oversight of its Homeless, Residential, Youth and Care Coordination Services portfolio across Staten Island. Reporting to the Chief Program Officer, the Deputy Chief Program Officer oversees homeless outreach, drop-in and shelter services, supportive and affordable housing, youth drop-in and transitional services, and Health Homes care coordination. The role is accountable for program quality, staff leadership and development, financial stewardship, regulatory compliance, and measurable outcomes. The position translates organizational strategy into portfolio plans, aligns operations and resources with community needs and contractual commitments, and strengthens service coordination from initial engagement through long-term stability. The leader develops program managers, supports organizational improvement, builds partnerships, and provides analysis and recommendations to the Chief Program Officer. The role requires regular presence at Staten Island program sites and flexibility for occasional evening or weekend responsibilities and urgent program needs. The portfolio includes services operating 24 hours a day, requiring responsive leadership and coordination with program managers.

Requirements

Bachelor’s degree in social work, public administration, public health, human services, or a related field; equivalent combinations of education and substantial leadership experience will be considered.
At least eight years of progressively responsible human services experience, including five years leading programs, supervising managers, and managing budgets.
Demonstrated success overseeing complex, multi-site programs, including substantial experience in housing or shelter services and additional experience in youth services, Health Home, or care management.
Strong understanding of New York City and New York State service systems, public funding and contracts, housing pathways, and Medicaid-funded care coordination relevant to the portfolio.
Demonstrated ability to improve outcomes, strengthen compliance, interpret financial and program data, and lead organizational change.
Experience developing program leaders, strengthening team performance, and managing competing operational priorities.
Excellent communication, relationship-building, and decision-making skills, including sound judgment in urgent or sensitive situations.
Demonstrated commitment to equity, participant dignity, trauma-informed care, and an inclusive workplace.
Regular presence across Staten Island program sites and flexibility for occasional evening or weekend responsibilities and urgent program needs.

Nice To Haves

Relevant master’s degree.
Knowledge of Staten Island’s community and service network.
Experience with 24-hour residential operations.
Relevant clinical licensure.

Responsibilities

Translate organizational strategy into portfolio plans with clear priorities, accountable leadership, and measurable objectives.
Align program operations, staffing, budgets, and service outcomes with community needs and contractual commitments.
Strengthen referral pathways, shared case planning, and transitions across housing, shelter, youth services, care management, and other Project Hospitality programs.
Identify service gaps and recommend evidence-supported improvements, partnerships, and growth opportunities.
Provide the Chief Program Officer with analysis, recommendations, and updates on portfolio performance and emerging risks.
Oversee assigned emergency shelter, transitional, supportive, and affordable housing programs and related housing stability services.
Establish standards for safe, dignified environments, responsive case management, and dependable program operations.
Advance housing placement and retention by addressing barriers, coordinating with partners, and improving transitions to permanent housing.
Partner with Operations and program leadership on site conditions, staffing coverage, emergency preparedness, and resident concerns.
Use participant experiences and feedback to inform service improvement and accountability.
Direct youth housing, drop-in, and supportive services that promote safety, belonging, and independence.
Strengthen youth access to education, employment, life skills development, counseling, and stable housing; ensure services reflect young people’s needs, identities, strengths, and goals, including those of LGBTQ+ youth.
Support family engagement and reunification when appropriate and safe, and develop partnerships that expand opportunities and continuity of support for young people.
Lead care coordination for individuals with complex medical, behavioral health, and social support needs.
Strengthen outreach, enrollment, engagement, and retention for eligible care coordination participants.
Oversee care planning, caseload management, documentation quality, and coordination with healthcare providers and community partners.
Improve transitions of care and connections to housing, benefits, food access, transportation, and other essential supports.
Collaborate with Finance and quality teams to improve productivity, billing readiness, reimbursement performance, and program sustainability while maintaining service quality.
Supervise, mentor, and develop program leaders; establish clear expectations and consistent management practices.
Build leadership capacity through coaching, performance feedback, professional development, and succession planning.
Partner with Human Resources to recruit and retain qualified staff and address vacancies, workload pressures, and workforce needs.
Promote professional accountability, collaboration, equity, and respect; maintain a visible presence across program sites and model trauma-informed, person-centered practice and appropriate professional boundaries.
Support staff well-being through effective supervision, realistic workload planning, and timely attention to operational challenges.
Ensure compliance with applicable contracts, funder requirements, privacy obligations, and program standards.
Partner with quality and compliance teams to maintain audit readiness, address findings, and implement corrective actions.
Ensure serious incidents, safety concerns, grievances, and operational risks are promptly escalated and addressed.
Use participant feedback, program reviews, and performance data to identify concerns and strengthen service delivery.
Maintain effective communication with the Chief Program Officer about significant issues and recommended responses.
Develop and manage portfolio budgets with Finance and the Chief Program Officer; monitor spending, staffing, utilization, revenue, and contractual performance.
Establish meaningful performance measures and use dashboards to guide improvement and resource allocation.
Balance service priorities with responsible financial management and long-term program sustainability.
Prepare program and financial updates that support executive decision-making and Board oversight.
Represent the portfolio with government agencies, housing partners, healthcare providers, schools, and community organizations, as delegated by the Chief Program Officer.
Build relationships that improve service access, housing opportunities, and continuity of care.
Collaborate with Development on funding proposals, program narratives, and impact reporting.
Communicate program needs and outcomes to internal and external stakeholders and advance Project Hospitality’s role as a responsive community partner.