Deputy Chief of Operations – Facilities Management, Operations Officer V (NCS) - Department of General Services

Baltimore City•Baltimore, MD

18h•$93,622 - $149,726•Onsite

About The Position

The Baltimore City Department General Services is seeking a Deputy Chief of Operations – Facilities. The Department of General Services is the backbone of Baltimore City Government, supporting city vehicles and properties of energy utilization. The agency consists of more than 350 employees and has an annual operating budget of $111 million in addition to a $20 million (FY23) capital budget. Our vision is to be committed to providing healthy work environments and safe reliable vehicles for City employees by delivering high quality and cost-effective support services to City agencies who serve Baltimore’s citizens and stakeholders. Our mission is to deliver cost-effective, high quality, reliable and sustainable services by managing quality facilities, ensuring efficient fleet operations, and maintaining exemplary administrative customer service that supports Baltimore City agencies and the advancement of their goals. The Deputy Chief of Operations – Facilities role encompasses a plethora of duties specific to the ensuring efficiency in operations, supporting the DGS’ Agencies objectives, and providing leadership in an administrative capacity.

Requirements

A bachelor’s degree from an accredited college or university.
Seven (7) years of experience in administrative or professional work.
Two (2) years of which must have included supervision or project management.
Knowledge of the principles and practices of public and business administration, including the process of planning, organizing, staffing, directing and controlling.
Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information.
Knowledge of the basic principles of accounting, budgeting, fiscal controls and statistics.
Knowledge of management practices and methods.
Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.
Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.
Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.
Ability to prepare and present reports or recommendations clearly and concisely.
Ability to compile financial and operational data and to analyze charts reports and statistical and budgetary statements.
Ability to coordinate the activities of various organizational units.
Ability to plan, organize and direct the work of others.
Ability to research and write complex narrative and statistical reports.
Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.
Ability to establish and maintain effective working relationships with city officials, community and business groups.
Must complete a mandatory six-month probation.
Must complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Nice To Haves

A bachelor’s degree in business administration, Public Administration, Management, Project Management, or related field from an accredited college or university.
Ten (10) years of progressively increasing responsibilities including four (4) years of supervisory experience.
Professional certifications in facilities management may be required i.e. FMP, CFM, SFP, etc.

Responsibilities

Use statistical data to develop and make recommendations to improve division operations.
Develop relevant key performance indicators for FMD operations and the mechanism for monitoring and reporting.
Perform SWOT analyses to improve agency performance, minimize internal weaknesses, and capitalize on external opportunities within City government and the external maintenance industry.
Determine threats within the industry that may weaken or compromise FMD’s pursuit of its goals and develop countermeasures.
Develop relationships with stakeholders in other City, State, and local businesses to develop best practices, utilize knowledge, skills, and abilities, and improve workflows.
Work closely with local, state, and federal entities to procure training, assistance, resources, and funding for emergency response/preparedness including MEMA, FEMA, OEM, etc.
Communicate to key stakeholders to ensure any necessary inter-agency collaboration is conducted smoothly and transparently.
Communicate and collaborate with key/senior staff/stakeholders/representatives (both in DGS, other City Agencies, non-City Agencies, and the general public) to create and/or modify processes within FMD; and achieve FMD goals to meet expectations/goals of COB master plan.
Prepare and present clear written narrative and statistical reports for presentations to stakeholders.
Coordinate and manage material and service contract procurement and maintenance for the entire Division.
Communicate with municipalities from other cities and states to consult and increase awareness of best practices.
Maintain relationships with private, state, and federal agencies including FEMA, MEMA, EPA, NFPA, NFMT, OSHA, etc. to procure training and ensure that division embraces current federal and state codes and best practices, and to secure funding and other resources when applicable.
Represent FMD and Agency with and without Division Chief to key federal, state, and local stakeholders and clientele.
Review and monitor fiscal/financial reports in coordination with Agency Fiscal and City Department of Finance to ensure tracking of expenditures.
Work closely with CFO and fiscal section to review previous fiscal year budget for FMD Division and determine current budget.
Collaborate with relevant program staff in other City Agencies to coordinate and draft service agreements, service descriptions, and narratives about status on performance metrics, and how those outputs impact and result in meaningful outcomes for citizens and city agencies as part of the annual budget process—both capital and operating.
Analyze, allocate funds (as needed), and recommend the entire Division budget to the Division Chief; and finalize the Division budget proposal for each fiscal year.
Directly supervise a staff of 3 supervisors and 2 superintendents and indirectly supervise 70+ employees (~98% of entire Division).
Evaluate current hiring trends and provide recommendations to Division Chief, CFO, and H.R. Business Partner regarding all immediate and long-term planning to best meet the needs of the Division.
Evaluate current position descriptions and classification documents, making necessary modifications to increase productivity as well as develop employees’ knowledge, skills, and abilities.
Craft policies, procedures, and documents related to projects, SOP’s, and issues impacting the Department.
Lead the drafting, creation, editing, and dissemination of policies for the entire Division.
Examine the external and internal environment to ascertain best practices, possible changes/additions to policy, procedures, and/or staffing, and possible changes/additions to Divisional metrics.
Create, coordinate, control, and evaluate training and enrichment programs/opportunities for staff.