Depot Technician

ADT•Springville, UT

About The Position

This role involves managing and maintaining IT assets within a depot environment. Key responsibilities include accurate asset reporting, handling work orders and tickets, performing inventory cycle counts, and preparing devices for shipment. The technician will also be responsible for troubleshooting, repairing, and maintaining various hardware including desktops, laptops, PCs, Apple Macs, iPads, and tablets. This includes software and hardware issue diagnosis, reimaging, component replacement, and managing devices sent for third-party repair. Ordering parts, ensuring compliance with standards, and maintaining documentation are also crucial aspects of the role. Additionally, the technician will manage cellular activations for mobility assets.

Requirements

SCCM OSD, Imaging, or similar desktop imaging technology.
Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
Active Directory experience.
Problem solving and troubleshooting abilities
Excellent communication, documentation, and written skills
Experience using Office 365 suite
A+ certification or equivalent work experience in Depot/Workstation support

Nice To Haves

Experience with XenMobile or other Mobile management software a plus.

Responsibilities

Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
Work Order and ticket handling. Maintain queues, communicate, fulfill.
Cycle counts of Depot inventory (devices and peripherals)
Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
Troubleshoot software or hardware issues.
Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
Manage and track devices sent to 3rd parties for repair.
Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system.
Ensure compliance with established standards, policies, and configuration guidelines.
Maintain a comprehensive repository for documentation and update as needed.
PC and Apple Mac set up and support experience.
iPad and Tablet setup, OS updates, and wiping of the device.
Manage cellular activations of mobility assets (request activations, reassignments, cancelations).