Depot Repair Technician - Portable Systems

Avante Health Solutions•Concord, NC

3d•$21 - $31•Onsite

About The Position

Every portable ultrasound system that comes across your bench is used by a clinician to care for patients. When it breaks, you’re the one who gets it back in their hands, working to spec and on time. At Avante Health Solutions, our Depot Repair Technicians are the problem-solvers behind the scenes of patient care. If you like hands-on technical work where you can see the result of every repair, we’d like to meet you.

Requirements

High school diploma or equivalent
2–4 years of repair experience with medical devices, electronics, or computer systems
Working knowledge of PC/laptop hardware, embedded systems, and OEM diagnostic and imaging software
A methodical troubleshooting approach and strong attention to detail
Ability to manage a repair queue and prioritize to meet deadlines
Clear communication with teammates, internal partners, and customers

Nice To Haves

Ultrasound or diagnostic imaging system experience (strongly preferred)
Associate degree in Electronics, Biomedical Equipment Technology, or a related field
Depot repair or RMA experience with turnaround SLAs
Experience with Microsoft Office and ERP/repair order systems

Responsibilities

Diagnose and repair portable, laptop-style ultrasound systems sent in by our contract and billable customers
Troubleshoot the whole system: hardware, software, and mechanical, including displays, control panels, batteries, motherboards, and connectors
Use OEM diagnostic software, schematics, and test equipment to find the real root cause
Replace failed components and assemblies to manufacturer and internal specifications
Image, install, and validate system software and firmware
Run functional and image-quality tests so every system leaves performing like it should
Document repairs, root cause, and parts in our ERP/work order system
Partner with Customer Service and Sales on repair status, estimates, and turnaround times
Escalate the toughest intermittent or unresolved failures to the Repair Operations Supervisor
Keep a clean, ESD-safe workstation and hit productivity and turnaround goals