Admin I - Depot Repair

Pomeroy • Hebron, KY

4d • Onsite

About The Position

With moderate supervision, this role involves performing basic tasks to support Depot Repair client accounts by adhering to documentation, policies, and procedures. The duties include maintaining a working knowledge of Depot Repair systems, executing system transactions, assisting with organization and filing, resolving minor customer service issues, providing account status updates, communicating with clients, monitoring service levels, and adhering to all company and department policies.

Requirements

• Achieved a High School Diploma or equivalent
• Knowledge of basic Microsoft Office programs (e.g. Excel, Word)
• Ability to understand and communicate fluently in English
• Capable of responding to ever changing client needs in a team environment with a positive attitude
• Understanding of customer service skills

Responsibilities

• Maintain a working knowledge of Depot Repair systems
• Execute Depot Repair system transactions, including creating Service Requests, Depot Repair Sales Orders, and Return shipping labels
• Assist with the general organization and filing of associated paperwork
• Resolve minor customer service issues
• Provide account status updates to Supervisors and Managers daily
• Communicate to the client as appropriate through execution of tasks as requested
• Act as a team member and assist with workflow within Depot Repair
• Monitor service levels
• Adhere to all company and department policies, processes and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED