Depot Repair Technician II
Customer Engineering Services•Coppell, TX
•$28 - $30•Onsite
About The Position
The Depot Repair Technician diagnoses, repairs, tests, and refurbishes printers returned from the field so they can be returned to service or available inventory. This bench-based role primarily supports Fujifilm CX3240, P6000 Wide Format, and DL650 printers. The technician also prepares customer hot-swap replacements, maintains accurate equipment and repair records, and repairs other assigned field-replaceable equipment.
Requirements
- High school diploma or GED.
- Formal training or one to two years of experience in electronics, printer repair, hardware repair, or a related bench repair environment.
- Ability to read and follow technical service manuals and schematics.
- Working knowledge of diagnostic instruments, voltage meters, and basic electrical and mechanical repair tools.
- Basic computer skills and ability to document repairs accurately in Salesforce or a similar system.
- Strong troubleshooting skills, attention to detail, and comfort performing repetitive precision work.
- Clear verbal and written communication skills.
- Ability to organize work and manage multiple repair priorities.
Responsibilities
- Diagnose mechanical and electrical issues in returned printers, scanners, and other assigned equipment using service manuals, schematics, test instruments, and repair tools.
- Disassemble, repair, and reassemble units to manufacturer specifications.
- Replace defective components, including print heads, rollers, sensors, motors, and cabling.
- Perform post-repair testing to confirm units function properly and meet quality standards before returning them to available inventory.
- Prepare replacement units for customer hot swaps and update equipment records to accurately reflect exchanges.
- Record diagnostic findings, failure codes, repair work, labor, and parts used in Salesforce and other required systems.
- Maintain an orderly workbench and bench stock; identify and request needed parts and supplies.
- Communicate product issues and recurring failures to management.
- Provide repair information to service staff and, when needed, assist customers by phone with basic troubleshooting.
- Follow established safety, equipment-handling, and tool-use procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
