Depot Manager

Crown Laundry Svc•Jacksonville, FL

20h•Hybrid

About The Position

The primary purpose of the Linen Depot Manager position is to lead the utilization of linen in a depot facility. This includes supervising linen technicians responsible for the distribution and collection of linen, and ensuring customer needs are met through inventory analysis, quality control, and cost management. Manager will also operate company vehicles, and help make deliveries occasionally. The Linen Depot Manager will be responsible for driving and meeting customers when necessary - CDL preferred.

Requirements

3+ years outside management experience
Exceptional professional presence
Exceptional problem-solving skills to resolve both customer and employee issues
Proficiency in Microsoft Office products
Comfortable in a team-based environment
Responsible, mature individuals
Up to date Department of Transportation physical
Clean MVR
Stable work history
At least 2 years driving experience
Good Customer skills
Must have a valid Driver's License.

Nice To Haves

CDL preferred
Bachelor's degree preferred

Responsibilities

Lead the day-to-day activities of the linen distribution department including onboarding, training, and coaching of employees.
Ensure staffing meets the needs of the customer.
Seek out opportunities to improve utilization of linen.
Coordinate with plant, fleet, and service personnel to ensure high-quality products are served to the customer in an efficient manner.
Act as the primary representative of Crown during customer interactions.
Receive both positive and negative feedback regarding personnel, product quality, and service levels.
Follow-up with customers with a resolution after a concern is documented.
Propose new business opportunities to increase Crown’s presence in the facility.
Maintain accurate and appropriate inventory levels using internal inventory tracking software, hand-counts of physical inventory levels, and routine audits of distribution points.
Seek collaboration and/or assistance from senior managers at Crown when needed to resolve any issues.
Keep exceptional records regarding customer contacts, customer service issues, and details of resolution.
Ensure that all paperwork is complete at day’s end and turned in as necessary.
Give personalized service to clients through monitoring use and service needs.
Work collaboratively with customers, always well-representing the company through exceptional, conscientious service.
Ensure that the truck receives routine maintenance and is kept in an acceptable, respectable fashion.
Advise supervisor if truck is not in good running order.
Work with Sales/Service Reps to handle routine customer requests or issues, or communicate with appropriate individual to ensure that customer requests are consistently met in a timely manner.
Communicate in a timely manner with internal resources.
Properly document customer issues so that they can be appropriately handled.