VP, Deposit Solutions Officer

Ephrata National Bank•Ephrata, PA

7d•$123,000 - $196,000

About The Position

This position develops and drives Ephrata National Bank’s strategy for deposit, payment, cash management, and digital banking products to enhance efficiency, improve customer experience, and support business growth. The Deposit Solutions Officer leads Cash Management Operations, Payment Operations, and Deposit Operations, overseeing day-to-day operations and leadership as well as the development, enhancement, and delivery of products and services supporting customers and the Bank’s strategic objectives. The role supervises 10 to 15 individuals in a multi-team environment. It is a full-time position with a Monday-through-Friday schedule, 8:00 a.m. to 5:00 p.m.; flexibility is required to meet business needs. Occasional local travel between offices is required, with travel for seminars or conferences averaging once or twice a year. The position operates in a professional work environment and routinely uses standard office equipment.

Requirements

Bachelor’s degree or equivalent experience in the financial industry.
At least 5 years of management experience, preferably within a financial institution.
At least 5 years of work experience in an operational environment at a financial institution.
Technical knowledge and proficiency.
Excellent independent business decision-making skills.
Strong verbal communication skills.
Excellent planning and organization skills.
Ability to effectively lead the employee life cycle process.
Thorough knowledge of bank products and services.
Comprehensive understanding of card services, wires, cash management, and online and mobile banking processing needs and requirements.
Thorough understanding of core banking systems and services.

Responsibilities

Provide high-level leadership and strategic direction, setting priorities, ensuring accountability, promoting efficient processes, and maintaining a strong commitment to customer service.
Ensure teams consistently deliver high-quality service to internal and external customers.
Provide operational and functional expertise on projects and new system implementations affecting the operational teams.
Evaluate policies, procedures, workflows, and controls to improve efficiency and sustain operational excellence.
Monitor industry trends affecting deposit and digital products and services and assess their relevance to the Bank.
Develop and enhance the Bank’s deposit and digital product offerings.
Partner with other functional areas and managers to develop, implement, and maintain processes and systems that foster collaboration.
Build working relationships with functional leaders across the Bank and use those partnerships to advance the strategic plan for deposits and digital banking.
Develop and report team productivity and service metrics, use results to evaluate staffing levels, and adjust long-term staffing plans to meet operational needs.
Maintain compliance with applicable federal and state banking laws and regulations.
Provide coaching, feedback, and development support to strengthen employee performance, teamwork, and engagement.
Lead identification and resolution of service and operational issues, coordinating with other departments as needed; assess customer impact, prioritize responses, and implement timely solutions.
Perform other duties as assigned.

Benefits

Medical plans with prescription drug coverage
Health savings account and/or flexible spending account
Dependent care flexible spending account
Dental insurance
Vision insurance
Life insurance
401(k) program with employer match
Employee Stock Purchase Plan
Paid time off programs, including holiday pay, jury duty, and bereavement
Disability insurance coverage
Maternity and parental leave
Educational assistance
Wellness program with financial incentives
Incentive-eligible compensation based on company, business, and/or individual performance