Deposit Services Clerk

The Croghan Colonial Bank • Fremont, OH

5d • Onsite

About The Position

This role is responsible for managing and reconciling deposit account operations, including resolving transaction errors, processing ACH and wire activity, and maintaining general ledger accuracy. It also involves monitoring account exceptions, regulatory compliance, and specialized functions like IRA/HSA servicing, garnishments, and dormant accounts. Additionally, the position supports branch staff and customers by handling account issues, ensuring proper documentation, and meeting reporting and regulatory requirements.

Requirements

• 1-3 years of banking experience
• Associate's degree (2 or 3 years of college)
• Basic knowledge of bank functions, procedures, products and operations
• Working knowledge of Microsoft Office products: Excel, Word, Outlook, PowerPoint, etc.
• Good telephone, oral and written communication skills
• Ability to work well with others.
• Ability to work well in stressful situations.
• Position requires alertness and attention to detail to ensure accuracy.

Responsibilities

• Resolve Load errors and rejected checks and ACH items for deposit accounts.
• Reconcile Day 2, ACH and Inclearing in-process GL accounts.
• Complete review of Deposit account GL accounts.
• Monitor incoming ACH items on deceased customers; processes and responds to ACH reclamations.
• Monitor Positive Pay customer responses; process returns and ensure applicable documentation is obtained.
• Verify exception items, including accounts with legend conditions.
• Review incoming deposits exceptions via Mobile Deposit and complete the other tasks associated with this function.
• Provide IRA and Health Savings product support and account maintenance.
• Support branch employees with customer requests; assist customers directly with various requests.
• Complete item corrections and process incoming duplicate items; retrieve items from UBB and FedLine and follow process to correct; complete on-us item corrections as needed.
• Verify outgoing wire transfers and processing incoming wires, utilizing WireXchange, Federal Reserve FedLine Advantage and United Bankers Bank system.
• Monitor and approve Retail ACH files; review and resolve originated ACH file exceptions.
• Assist branches with Regulation CC Holds and other account holds, process necessary documents.
• Fully handle Garnishment & Tax Levy requests and various Child Support payments received by the bank.
• Complete negative deposit account function for checking and savings accounts and enter customer data to credit monitoring system.
• Monitor status-change reports for activity.
• Prepare dormant account notices.
• Update dormant account status upon the subsequent return and receipt of the activation notices.
• Ensure IRA and Health Savings reporting is completed accurately.
• Investigate changes and new guidelines to be certain they are properly implemented, including regulatory requirements.
• Assist with annual reporting for IRA and Health Savings portfolios to ensure reporting is completed in required timeline. This includes but not limited to 1099R and 5498 forms and required minimum distribution letters.
• Comply with and maintain working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Complete assigned compliance training essential to job function.
• Punctual and regular attendance is required.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with a company match, safe harbor and profit-sharing
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Vacation, paid federal holidays, and additional PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree