Deposit Operations Support Specialist
About The Position
Are you detail-oriented, team-focused, and ready to start or grow your career in financial services? As a Deposit Operations Support Specialist you will work behind the scenes to help keep our front line running smoothly. In this role you will process e-form requests, work through a ticket queue, answer questions from front line team members, review reports for accuracy and compliance and support various operational processes to ensure our banking services run efficiently. Every day you will provide support to branch personnel and back-end processes. You will work with daily reports, note exceptions, and communicate back to the branch or call center and partnering with Fiserv on dispute processing and chargebacks. This role consists of reviewing documentation, processing account verifications, auto-transfer and over draft files, charge-offs, recoveries and savings bonds while maintaining confidentiality.
Requirements
- Attention to detail and accuracy
- Strong time management skills
- Excellent verbal and written communication skills
- Contribute to a positive team culture
- Strong working knowledge of computers and a desire to learn new software
Nice To Haves
- General banking knowledge and/or experience in a professional setting
- Moderate or advanced Excel skills
Responsibilities
- Process e-form requests
- Work through a ticket queue
- Answer questions from front line team members
- Review reports for accuracy and compliance
- Support various operational processes to ensure banking services run efficiently
- Provide support to branch personnel and back-end processes
- Work with daily reports, note exceptions, and communicate back to the branch or call center
- Partner with Fiserv on dispute processing and chargebacks
- Review documentation
- Process account verifications, auto-transfer and over draft files, charge-offs, recoveries and savings bonds
- Maintain confidentiality
Benefits
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off
- 11 paid holidays
- Bereavement leave
- Education Assistance Program
- Paid family bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- Logo wear discounts
- National and local discounts on everything from computers and vacations to phones and retail shopping
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
