Deposit Operations Specialist

unibank•Whitinsville, MA

About The Position

We have an exciting opportunity to join our Deposit Operations team! We're looking for a detail-oriented, organized, and dependable professional who enjoys working with research, documentation, reporting, and the operational processes that keep a bank running smoothly. In this role, you'll gain exposure to a wide range of deposit operations functions, including account maintenance, customer and account review, regulatory processes, operational reporting, and audit support. If you take pride in accuracy, enjoy problem-solving, communicate effectively, and thrive in a collaborative environment where teamwork and cross-training are valued, we'd love to hear from you. Join a community-focused bank where your contributions help support exceptional service for our customers and communities every day. The Deposit Operations Specialist performs a variety of Deposit Operations functions, including report review, account and customer research, account verifications, file maintenance, and operational support. This role helps ensure daily and periodic processes are completed accurately and on time, supports department continuity through cross-training and backup coverage, and maintains reliable documentation and audit trails.

Requirements

Strong attention to detail, organization, accuracy, follow-through, research, problem-solving, communication, and customer service skills required.
Ability to follow procedures, maintain internal controls, meet deadlines, escalate issues appropriately, and protect confidential customer and bank information is essential.
Proficiency with Microsoft Office, core banking systems, imaging systems, vendor platforms, and other Deposit Operations applications required.
Ability to learn new systems and support cross-training needs is a must.
High school diploma or equivalent required.
1-3 years banking experience required.

Nice To Haves

Knowledge of deposit accounts, account maintenance, documentation review, exception processing, legal processing, reconciliations, tax reporting, or related banking functions preferred.

Responsibilities

Perform account and customer review, including account changes, file maintenance, customer profile review, and tax certification review.
Review incoming faxes and route them to appropriate staff to ensure timely completion.
Review and balance assigned operational reports, including account changes, customer changes, supervisor override, dormant, teller transaction, and other control reports.
Support legal, regulatory, and verification processes, including AVS and SSA asset verification, Verification of Deposit, Confirmation.com, and dormant account activity.
Print daily automated documentation such as club checks, interest checks, printed letters, and related annual or periodic tasks.
Complete general research, mailing support, year-end tasks, and recurring operational or compliance reporting.
Maintain accurate records, logs, supporting documentation, and audit trails in accordance with procedures, internal controls, regulatory expectations, and retention requirements.
Identify and escalate exceptions, discrepancies, balancing differences, documentation gaps, customer-impacting issues, and system or vendor-related concerns.
Provide backup support, participate in cross-training, and perform other Deposit Operations duties as assigned.
Other duties as assigned.