Deposit Operations Specialist - West Belt Annex

Stellar Bank•Houston, TX

About The Position

The Deposit Operations Specialist supports Management when needed as well as being responsible for the processing of the operations items that occur at each office location. This position is also responsible for writing and updating procedures, problem solving and providing guidance to the Deposit Operations team and Office personnel when the next level of support is required to ensure the Bank is within the Regulatory guidelines for item processing. This position is instrumental in providing excellent customer service to our staff and customers while protecting the Bank from penalties and losses, ensuring the overall vision of Stellar Bank is achieved and maintained. ESSENTIAL DUTIES AND RESPONSIBILITIES Assists with special projects/Staff coverage/system testing and special departmental assignments. Writes, updates procedures as needed. Helps to train staff on new/updated procedures.Subject Matter expert in Processing/Adjustments/Department GL Reconciliation and Special handling return processing, (Include Fraud returns), Backdate Interest adjustments.Assists with training and out of the box problem solving with team members.Exception Item processing within established and critical deadlines. Processing FED returns and Chargebacks.ACH returns/ACH Reg. E claims and Reclamations- adhering to NACHA Rules as applicable.Act as subject matter expert on core system and processing. Review daily reports as needed.Provide research as needed/Monitoring and expediting ASK tickets. Reporting monthly volume statistics to management.Critical DR team support. Provide excellent customer service to Stellar Bank employees and customers. Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training. SECONDARY DUTIES The position performs duties specific to the position and other functions as assigned by management. SUPERVISORY RESPONSIBILITY This position is not responsible for the supervision of employees. However, it is expected to provide leadership, training and support to less experienced employees.ENVIRONMENT AND PHYSICAL ACTIVITY The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching. The incumbent for this position may operate any or all of the following: telephone, copy and fax machine, adding machine, computer and related printers. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.

Requirements

High school diploma or general education degree (GED) .
2 years of related experience in Deposit Operation related functions.
Intermediate knowledge of related banking compliance regulations, and other Bank operational policies.
Excellent communication skills, both oral and written.
Intermediate skills in computer operation, Intermediate skills in Outlook, Microsoft Office Suite.
Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors.
Ability to deal with routine problems involving multiple facets and variables in standardized situations.
Good organizational and time management skills.
Ability to work with general supervision while performing duties.
Exceptional attention to detail.
Works well with other areas of the Bank

Responsibilities

Assists with special projects/Staff coverage/system testing and special departmental assignments.
Writes, updates procedures as needed.
Helps to train staff on new/updated procedures.
Subject Matter expert in Processing/Adjustments/Department GL Reconciliation and Special handling return processing, (Include Fraud returns), Backdate Interest adjustments.
Assists with training and out of the box problem solving with team members.
Exception Item processing within established and critical deadlines.
Processing FED returns and Chargebacks.
ACH returns/ACH Reg. E claims and Reclamations- adhering to NACHA Rules as applicable.
Act as subject matter expert on core system and processing.
Review daily reports as needed.
Provide research as needed/Monitoring and expediting ASK tickets.
Reporting monthly volume statistics to management.
Critical DR team support.
Provide excellent customer service to Stellar Bank employees and customers.
Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.
The position performs duties specific to the position and other functions as assigned by management.
it is expected to provide leadership, training and support to less experienced employees.