Deposit Operations Specialist II

Southeastern Bank • Darien, GA

4d

About The Position

The Deposit Operations Specialist II is responsible for a wide range of tasks, including: Core Operations & Balancing Perform daily balancing and reconciliation of various deposit-related applications, general ledger accounts, and core system interfaces to ensure accuracy and compliance. Process incoming and outgoing wire transfers, ensuring all required documentation is complete, transactions are executed accurately, and appropriate compliance checks are performed. Monitor and manage exception reports from core processing systems and digital banking platforms, resolving discrepancies and escalating issues as necessary. Debit Card Management Serve as a primary point of contact for debit card lifecycle management, including ordering, maintenance, and closure of accounts. Assist with debit card disputes and fraud claims in accordance with Regulation E and network rules, ensuring timely processing and documentation. Process and maintain limits, restrictions, and general updates on customer debit card accounts within the card processing system. Digital Products & Customer Service Provide first-level support and troubleshooting for customers and internal staff regarding the bank's digital products, including online banking, mobile apps, and other services via phone and chat. Process enrollments and maintenance requests for digital banking services. Other Tasks & Projects Assist with departmental projects related to new product implementations, process improvements, regulatory changes and system upgrades. Help maintain accurate and organized departmental documentation, procedures, and training materials. Perform other operational tasks as assigned by management. Southeastern Bank is an Equal Opportunity Employer. www.southeasternbank.com

Requirements

• High School Diploma or GED. A college degree is a plus. Equivalent experience in a related field will also be considered.
• One (1) to two (2) years of banking or financial operations experience preferred.
• Exceptional communication skills, both written and verbal, with a proven ability to explain technical concepts clearly and concisely.
• Strong critical thinking and problem-solving abilities to analyze operational issues and develop effective solutions.
• Demonstrated ability to work effectively as part of a team and collaborate with other departments.
• Proficiency in Microsoft 365.
• High degree of accuracy and attention to detail, especially when handling financial transactions and sensitive customer data.
• Ability to work independently, manage multiple priorities, and meet deadlines

Nice To Haves

• A college degree is a plus.
• Equivalent experience in a related field will also be considered.
• One (1) to two (2) years of banking or financial operations experience preferred.

Responsibilities

• Perform daily balancing and reconciliation of various deposit-related applications, general ledger accounts, and core system interfaces to ensure accuracy and compliance.
• Process incoming and outgoing wire transfers, ensuring all required documentation is complete, transactions are executed accurately, and appropriate compliance checks are performed.
• Monitor and manage exception reports from core processing systems and digital banking platforms, resolving discrepancies and escalating issues as necessary.
• Serve as a primary point of contact for debit card lifecycle management, including ordering, maintenance, and closure of accounts.
• Assist with debit card disputes and fraud claims in accordance with Regulation E and network rules, ensuring timely processing and documentation.
• Process and maintain limits, restrictions, and general updates on customer debit card accounts within the card processing system.
• Provide first-level support and troubleshooting for customers and internal staff regarding the bank's digital products, including online banking, mobile apps, and other services via phone and chat.
• Process enrollments and maintenance requests for digital banking services.
• Assist with departmental projects related to new product implementations, process improvements, regulatory changes and system upgrades.
• Help maintain accurate and organized departmental documentation, procedures, and training materials.
• Perform other operational tasks as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED