Deposit Operations Specialist I

Peoples Bank•Marietta, OH

22h

About The Position

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003. We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work: American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025 Top Workplaces USA national award in 2022, 2023, 2024 and 2025 Newsweek's America's Best Banks 2023 and 2024 Newsweek’s America's Greatest Workplaces 2024 and 2025 Forbes America’s Best Banks 2024 and 2025 Forbes Best-in-State Banks 2020, 2021 and 2025 TIME’s America’s Growth Leaders 2026 award winner At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization. Job Purpose This position is responsible for delivering outstanding customer service by consistently providing support with a friendly demeanor and a can-do attitude for deposit products offered by Peoples Bank. Must have the ability to use job knowledge and available systems information to independently answer questions and resolve issues in a timely manner.

Requirements

High School Diploma or GED certificate required, Associate’s degree preferred.
1-year of banking experience preferred.
Must have strong customer care skills and attention to detail.
Excellent verbal and written communication skills with the ability to respond to customers and co-workers alike.
Ability to work in a fast-paced environment.
Ability to prioritize tasks and meet designated deadlines.
Strong knowledge of Microsoft Office products.
Must be able to work in a team environment and interact in aa positive manner with co-workers and management
Efficiency oriented, self-motivated and a flexible team player who is adaptable to change.
High School diploma or GED certificate required.

Nice To Haves

Prior experience with Salesforce and FIS/IBS financial software products is preferred but not required.

Responsibilities

Responsible for assisting both internal and external customers with questions and problem resolution for deposit products offered by Peoples Bank via phone or through automated systems.
Responsible for account check back, as well as providing information, research and problem resolution for Checking and Savings accounts, ATM/Debit cards, Safe Deposit Boxes, and other deposit and customer related issues.
Process Reg E forms, death certificates, and inactive notices.
Add and check back automatic transfers to the core system.
Maintenance debit cards.
Maintain thorough understanding of all procedures and applicable regulations.
Will monitor reports, complete service requests and perform routine account/customer maintenance.
Will perform special projects as assigned.