Deposit Operations Specialist

Glacier Bank•Spokane, WA

2d•$20 - $30

About The Position

Our growing financial institution is seeking a Deposit Operations Specialist to join our Spokane Deposit Operations Team. This position plays a critical role in supporting daily operational functions within the bank and ensuring compliance with regulatory requirements. The ideal candidate is detail-oriented, customer-focused, and eager to grow within the banking industry. You will be responsible for supporting customer service efforts, performing operational and administrative tasks, and ensuring accurate processing of deposit-related activities. If you're enthusiastic about banking operations and want to develop a career in a supportive, collaborative environment, this is the opportunity for you! The pay range for this postion is $20.18 to $30.26 per hour.

Requirements

High School Diploma or equivalent
Two to five years of experience in banking, financial services, or deposit operations.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act (BSA), the Patriot Act, and the Office of Foreign Assets Control (OFAC).
Strong analytical, problem-solving, and organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Must complete all assigned online training and achieve a passing score by the due date.
Must comply with all company policies, procedures, and applicable laws and regulations.
Must be able to work independently or as a team with little direct supervision.
Must be able to use email, instant message, and phone calls efficiently to communicate with supervisor and other team members.
Ability to switch tasks quickly and efficiently
Ability to work well under pressure
Ability to work in noisy/quiet environment
Excellent Customer Service skills.
Ability to establish and maintain effective working relationships with co-workers, customers, and the public.

Nice To Haves

Experience with core banking systems and eBanking platforms.
Ability to operate a multi-line phone system, computer, and related software
Proficient in Microsoft Word, Excel, and Outlook

Responsibilities

Branch daily operations support.
Support branches by answering policy and procedural questions and researching nonstandard customer needs.
Cash vault servicing and monitoring for branches
Review and process daily reports as assigned.
Fulfill Research Requests from internal and external parties.
Perform New Account Reviews using Synapsis for onboarding accuracy.
Provide customer support for all eBanking products, including troubleshooting and user education.
Perform system maintenance.
Process domestic and international wire transfers with accuracy and compliance.
Adhere to Wheatland Bank Company Core Values.
Keeps management appropriately informed of area activities and of any significant problems.
Participate in Community Service and Bank sponsored activities that serve and support the mission and values of Wheatland Bank.
Represent Wheatland Bank in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
Keep work area tidy and maintain customer privacy.
Attends and participates in meetings as required.
Additional duties as requested or assigned.