Deposit Operations Specialist
About The Position
The Deposit Operations Specialist plays a critical role in ensuring the accuracy, compliance, and efficiency of deposit processing within a financial institution. This position is responsible for managing daily deposit transactions, reconciling balances, and handling exceptions to maintain the integrity of customer accounts. The specialist ensures all activities comply with regulatory requirements, while performing work in accordance with established policies, procedures and Service Level Agreements (SLA) with complimentary departments. Provides guidance to other team members to ensure daily deadlines and service levels are met. The Deposit Operations Specialist utilizes regulatory compliance knowledge daily to ensure all deposit activities meet legal standards, minimizing institutional risk. Balance reconciliation skills are essential for verifying transaction accuracy and resolving discrepancies promptly. Exception handling expertise allows the specialist to identify and correct errors efficiently, maintaining operational integrity. Proficiency with banking systems supports accurate data entry and reporting, facilitating smooth transaction processing. Multitasking abilities enable the specialist to manage multiple responsibilities simultaneously, ensuring timely completion of tasks and effective collaboration with team members.
Requirements
- High school diploma or equivalent
- Computer literacy
- 3-5 years prior banking experience
- Knowledge of banking regulations including Reg E, UCC, Reg CC, 31 CFR Part 210 preferred.
- Must be able to effectively and tactfully communicate with the public, both orally and in writing.
- Must possess the ability and willingness to work harmoniously with co-workers.
- Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to learn.
Nice To Haves
- Jack Henry SilverLake experience preferred
Responsibilities
- Provides exceptional customer service for all deposit services
- Identifies, investigates, and resolves exceptions and errors in deposit processing.
- Performs balance reconciliations to ensure account accuracy and resolve discrepancies. Exception processing items including but not limited to: Un-posted transactions Stop Payments Insufficient funds transactions Return deposited items Balancing of suspense accounts ACH monitoring
- Processes Overdraft Privilege tasks including but not limited to: Processing daily file Verify and manage customer communications Process revoked limits Process charge-offs
- Reviews and verifies daily reports including but not limited to: Dormant/Inactive Debit Card Fraud Charge off ACH returns GL Recons FED Statements 1099 INT ICS
- Prepares Monthly Reporting including but not limited to: Statistics Interest on trust accounts (IOTA) Backup Withholding
- Provides branch support regarding deposit services including online banking, bill payment and ATM/Debit Card services.
- Supports Internet Banking services including, but not limited to new customer setup, ACH origination files, wire transfer files, stop payment requests, item correction requests, statement reprint requests, online interface reject items.
- Corresponds to e-mail inquiries, comments and concerns
- Assists customers with all deposit service activities
- Performs critical backup tasks for Deposit Services and Operations Manager
- Establishes and maintains an effective working relationship with coworkers
- Provides exceptional customer service
- Maintains composure while handling a variety of duties, deadlines and customer needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
