Deposit Operations Specialist

Bank of Ann Arbor•Ann Arbor, MI

1d•Onsite

About The Position

Team member will primarily be responsible for tasks associated with supporting all processes of the Deposit Operations Department. This includes, but is not limited to, exception item (non-post, NSF/OD) review/resolution including research and returns, stop payment review, Reg CC hold review, item processing, foreign check item processing, statement processing, submit, track and correct disputed transactions (ACH, card, check, deposit) for deposit accounts, ATM/Debit/Credit card operations, lock box deposit processing, wire operations. Essential Functions: NSF/OD Item processing with departments, lenders and front-line team members Resolution of exceptions account items (NSF, Non-post, Stops Pays, etc.) Ensure correct documentation received for Stop Payments & Reg CC Holds entered on the system and confirm data entered to be accurate Process daily incoming and outgoing returns (ACH, Checks) Generate daily notices to be mailed to customers and departments Review/Mail customer corrections Review/Respond to ACH pre-notes and Notifications of Change (NOC) Initiate NOCs if necessary Review/Process/Balance branch items, incoming and outgoing cash letters, and outgoing foreign check items Render and/or print deposit account statements Research and respond to deposit account inquiries/disputes Process account transaction disputes to achieve compliance with Regulation E standards Respond to ATM/Debit card requests/inquiries from internal and external clients including opening, modifying and/or closing Process & balance credit card payments Lock Box deposit processing Complete incoming and outgoing (foreign and domestic) wire transactions according to bank policy and procedures Respond to emails and phone calls to department Assist department leaders with audits and reports Ensure internal controls are maintained and bank policies supported Perform other duties as assigned

Requirements

High School diploma or equivalent, some college or BA/BS preferred; history of relevant continued education is highly preferred
3 - 5 years of experience in a financial or banking environment preferred
Excellent work ethic, high levels of integrity, ability to prioritize and results focused.
Knowledge and experience with bank core system processing software and proficiency with Windows based applications and operations related software.
Knowledge of check processing, ACH, wire transfers and card services preferred.
Demonstrated success in a similar role within a bank operations or retail team; account reconciliation and deposit operations experience preferred.
Work independently in a fast-paced environment
Dedicated to the delivery of excellent client service to interact effectively with clients and team members at any level in the organization
Attention to detail to ensure accuracy
Excellent verbal and written communication skills
Knowledge of Federal and State regulations pertaining to bank operation functions.

Responsibilities

NSF/OD Item processing with departments, lenders and front-line team members
Resolution of exceptions account items (NSF, Non-post, Stops Pays, etc.)
Ensure correct documentation received for Stop Payments & Reg CC Holds entered on the system and confirm data entered to be accurate
Process daily incoming and outgoing returns (ACH, Checks)
Generate daily notices to be mailed to customers and departments
Review/Mail customer corrections
Review/Respond to ACH pre-notes and Notifications of Change (NOC)
Initiate NOCs if necessary
Review/Process/Balance branch items, incoming and outgoing cash letters, and outgoing foreign check items
Render and/or print deposit account statements
Research and respond to deposit account inquiries/disputes
Process account transaction disputes to achieve compliance with Regulation E standards
Respond to ATM/Debit card requests/inquiries from internal and external clients including opening, modifying and/or closing
Process & balance credit card payments
Lock Box deposit processing
Complete incoming and outgoing (foreign and domestic) wire transactions according to bank policy and procedures
Respond to emails and phone calls to department
Assist department leaders with audits and reports
Ensure internal controls are maintained and bank policies supported
Perform other duties as assigned