Deposit Operations Specialist

SmartBank Careers • Sevierville, TN

3d

About The Position

As a Deposit Operations Specialist, you'll play a vital role in our mission. Your responsibilities will include: Embodying SmartBank's Core Values and Core Purpose. Follow and embrace the SmartBank Way Provide excellent customer service to clients and/or fellow associates by investigating complaints, resolving issues and providing other assistance as needed. Prints notices and interest checks for mailing. Complete deficit balance processing, chargeback of checks, non-posted items, system corrections and check adjustments as assigned. Ensure documentation is maintained and scanning completed according to departmental standards. Assists with research projects, such as court-ordered subpoenas or account levies and garnishments. Performs new account documentation review as assigned. Process documentation account exceptions in a consistent manner as established by departmental standards. Complete new account documentation scanning and indexing in a timely manner. Make appropriate entries into the core system, general ledger or correspondent accounts. Reconciles appropriate accounts and assist others in reconcilement problems and error resolutions. Perform wire input and/or verifications as needed to process incoming and outgoing wires for both domestic and international. Verify daily stop payments noted on the stop payment report. Perform Large Dollar monitoring. Assist in dormant account review and escheatment process. Process as assigned debit card or ACH disputes. Assist with the DDA charge-off process. Complete foreign items in a timely manner. Monitor Consumer Mobile Deposits daily and complete holds as needed on suspect items. Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Ensure required record keeping of documentation is maintained for the department. Performs other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Two to five years of related experience in banking
• Exceptional customer service skills.

Responsibilities

• Embodying SmartBank's Core Values and Core Purpose.
• Follow and embrace the SmartBank Way
• Provide excellent customer service to clients and/or fellow associates by investigating complaints, resolving issues and providing other assistance as needed.
• Prints notices and interest checks for mailing.
• Complete deficit balance processing, chargeback of checks, non-posted items, system corrections and check adjustments as assigned.
• Ensure documentation is maintained and scanning completed according to departmental standards.
• Assists with research projects, such as court-ordered subpoenas or account levies and garnishments.
• Performs new account documentation review as assigned.
• Process documentation account exceptions in a consistent manner as established by departmental standards.
• Complete new account documentation scanning and indexing in a timely manner.
• Make appropriate entries into the core system, general ledger or correspondent accounts.
• Reconciles appropriate accounts and assist others in reconcilement problems and error resolutions.
• Perform wire input and/or verifications as needed to process incoming and outgoing wires for both domestic and international.
• Verify daily stop payments noted on the stop payment report.
• Perform Large Dollar monitoring.
• Assist in dormant account review and escheatment process.
• Process as assigned debit card or ACH disputes.
• Assist with the DDA charge-off process.
• Complete foreign items in a timely manner.
• Monitor Consumer Mobile Deposits daily and complete holds as needed on suspect items.
• Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Ensure required record keeping of documentation is maintained for the department.
• Performs other duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance.
• A 401(k) plan with an employer match of up to 4%.
• Generous paid time off (PTO), including a minimum of 3 weeks.
• SmartFlex Days.
• Up to 11 Paid Company Holidays.
• Mental health benefits, include 8 free sessions with a coach or certified professional.
• Paid community involvement opportunities.
• Company-provided apparel at no cost.
• Learning and development opportunities, including professional and career development and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED