Deposit Operations Specialist III

Beneficial State Bank • Fresno, CA

4d • Hybrid

About The Position

The Deposit Operations Support Specialist III is responsible for leading and managing complex back-office operational processes, supporting the branch network and other departments, and ensuring seamless operations. The Specialist III serves as a subject matter expert (SME) for deposit operations, identifies and drives strategic improvements, mentors other team members, and handles high-level escalations and critical deposit-related processes. This role ensures compliance with federal and state regulations, minimizes risk, and supports operational excellence while meeting customer service expectations. This is a unionized position through the Communication Workers of America.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent level of experience and industry education.
• Minimum 4 years of experience in Central/Deposit Operations in a financial institution.
• 2+ years of experience working with Fiserv DNA core or Fiserv products/programs.
• Knowledge of and experience with NACHA rules and guidelines
• Proven ability to manage complex projects and mentor team members.

Nice To Haves

• Advanced certifications in banking operations or compliance (e.g., Accredited ACH Professional).

Responsibilities

• Ensures compliance with and maintains advanced knowledge of banking laws, regulations, internal policies, and procedures.
• Acts as a senior resource and SME for all deposit operations functions, providing guidance to Deposit Operations Specialists I and II.
• Oversees complex processes such as reconciliation of escalated discrepancies, high-value transactions, and regulatory reporting.
• Manages and reviews advanced electronic transactions, including ACH, wire transfers, treasury services, mobile deposits, and bill payments.
• Leads and coordinates audits on all deposit operations processes and ensures timely resolution of any findings.
• Partners with leadership to develop, implement, and refine deposit operations procedures to improve efficiency and compliance.
• Oversees Dormant and Inactive account management, including escheatment processes in accordance with state law.
• Works with department management to perform annual W-8 and W-9 certifications, B-Notice Processing for compliance with IRS regulations, including form and/or response reviews, and follows up with branches and departments for corrections and form completion integrity.
• Identifies potential areas of risk or loss and recommends strategies to mitigate them.
• Reviews end-of-year tax notices, such as 1099 and 1099R.
• Serves as the primary contact for escalated issues from branches, departments, and external vendors.
• Manages IRA processing, such as RMDs, distributions, contributions, and ensures compliance with tax regulations.
• Responsible for processing all legal actions, including garnishments, levies, and subpoenas, responding by deadlines, and working with legal counsel as needed.
• Maintains an understanding and knowledge of electronic and check payment processing workflows with Fiserv DNA, Federal Reserve Bank, and various correspondent banks to assist the Central Operations Department and other departments with research and any special handling.
• Oversees Zelle processes and handling of disputes in accordance with program requirements and bank policies/procedures.
• Performs advanced General Ledger reconciliations, ensuring accuracy and resolving discrepancies in a timely manner. Develops reconciliation procedures and provides training to ensure team adherence to best practices.
• Completes mandatory compliance training and ensures team adherence to training deadlines.

Benefits

• Medical / Dental / Vision / Basic Life / STD / LTD
• Vacation Days: 2-4 weeks depending on role
• Sick Days: 12 days per year
• Holidays: 11 days per year
• 401(K) / ROTH / FSA / HSA / EAP
• Education and Adoption Assistance
• Bank-Wide Annual Discretionary Bonus Program
• Production-based incentive program available for some roles.
• Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations
• Paid Sabbatical Program after 5 years of service
• Pet Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level