Deposit Operations Specialist I

Alpine Bank•Rifle, CO

2d•Onsite

About The Position

The Operations Specialist I performs a variety of deposit operations duties including monitoring, reconciliations, item processing and maintaining accounts and customer information files (CIFs). This role is responsible for being proficient in daily and periodic tasks related to deposit operations, including monitoring new account setups and changes, overseeing customer address changes, recognizing and logging errors, monitoring W-8 statuses, reviewing and updating new account and new product documents, tracking exceptions to CIP requirements, processing returned mail, and scanning/indexing documentation. The specialist also performs daily deposit operations activities, supports staff with daily processing and project assignments, reconciles internal accounts, balances cash for locations, handles administrative functions like phone calls and mail processing, and processes incoming/outgoing transactions through item processing. Additionally, the role handles exception items, monitors reports for compliance, performs foreign item processing, completes research requests and verifications of deposit, and processes DDA and CIF maintenance requests. Internal teller, new accounts, and Principles of Banking training are also part of the responsibilities.

Requirements

Ability to identify and resolve problems in a timely manner.
Strong verbal and written communication skills and ability to respond promptly to customer needs.
Familiarity with state and federal banking regulations and Alpine Banks policies and procedures.
Strong analytical skills.
Proficiency in basic computer applications such as Microsoft Word, Excel, and Adobe required.
Strong detail orientation and multi-tasking skills.
Evaluates and prioritizes workflow in a timely and efficient manner.
Ability to be responsible for the consequences of one’s own actions and decisions.
Communicates and collaborates with team members to ensure superior results and team success.
Capability to maintain confidentiality.
Ability to deal with frequent change, delays, or unexpected events.
Ability to navigate the cold storage system.
One (1) year related experience in as an Operations Specialist or training in Alpine Bank or other banking environment.

Responsibilities

Monitors new account set ups and changes to ensure proper documents and Customer Identification Program (CIP) information are received and imaged.
Oversees customer address changes and add or remove the bad address flag.
Recognizes and logs errors and missing documentation in opening and maintaining accounts.
Monitors W-8 statuses, requests updates when needed and update statuses in the system.
Reviews and updates new account and new product documents for completeness and accuracy.
Tracks exceptions to CIP requirements.
Processes returned mail and updates system accordingly.
Scans and indexes documentation for easy access.
Performs daily activities related to deposit operations and support deposit operations staff with daily processing and related project assignments.
Reconciles internal accounts and balances cash for locations.
Performs clerical and administrative functions such as handling phone calls in a professional manner and processing incoming and outgoing mail.
Processes incoming and outgoing transactions through item processing.
Processes exception items including chargebacks, non-sufficient funds (NSFs) and returns.
Monitors reports to ensure compliance with processes and procedures.
Performs foreign item processing.
Completes research requests and verifications of deposit (VODs).
Processes requests to perform demand deposit account (DDA) and CIF maintenance.
Completes internal teller training.
Completes internal new accounts training.
Completes Principles of Banking class.
Performs other duties as assigned.