Deposit Operations Representative

Austin Capital Bank • Austin, TX

1d • $28 - $33 • Onsite

About The Position

Austin Capital Bank is a fast-growing, tech-forward community bank based in Austin, Texas. We're a nationwide leader in responsible financial innovation, offering both stability and growth. Our unique blend of banking and technology allows us to serve customers across the country with simple, reliable, and customer-friendly financial products. As a company, we take pride in being approachable and attentive. Our team members are trusted problem solvers who deliver exceptional service and make a real impact on our customers’ financial well-being. We’ve been recognized on the Inc. 5000 list of fastest-growing companies multiple years in a row—and we’re just getting started.

Requirements

• Direct experience using Jack Henry core banking system (required).
• Strong attention to detail and commitment to accuracy.
• Knowledge of banking operations, deposit accounts, and transaction processing.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office products and banking software systems.
• Previous banking operations, deposit operations, or branch operations experience.
• Experience processing ACH transactions and wire transfers.
• Experience with account maintenance, reconciliations, and balancing general ledger accounts.
• Working knowledge of consumer and commercial deposit accounts.
• Online banking, cash management, or treasure management support experience.
• Experience supporting audits, examinations, or compliance reviews.
• Knowledge of banking regulations and operational controls.
• New account opening experience.
• High school diploma or equivalent.

Nice To Haves

• Bilingual (English/Spanish).

Responsibilities

• Process and support daily ACH, EIP, and wire transfer activities.
• Perform account maintenance and review customer account documentation for accuracy and completeness.
• Generate, review, and analyze operational and exception reports.
• Assist with balancing internal accounts, general ledger accounts, and other operational reconciliations.
• Prepare and distribute customer notices, correspondence, and required disclosures.
• Support online banking, bill pay, and cash management services for consumer and commercial customers.
• Research and resolve account discrepancies, transaction exceptions, and customer inquiries.
• Assist with transaction disputes, account investigations, and operational problem resolution.
• Open and maintain consumer and commercial deposit accounts in accordance with bank policies and procedures.
• Assist with bank audits, examinations, compliance requests, and internal reviews.
• Gather and provide documentation for formal complaints, subpoenas, and other legal or regulatory requests.
• Work directly with Jack Henry support and other third-party vendors to troubleshoot operations issues and system concerns.
• Perform interest adjustments, account corrections, and other maintenance activities as needed.
• Support the VP of Operations with operational projects, reporting, process improvements, and other assigned initiatives.
• Maintain a thorough understanding of bank policies, procedures, and regulatory requirements.
• Provide backup teller coverage and assist customers with deposits, withdrawals, payments, account inquiries, and other routine banking transactions as needed.
• Cross-train and collaborate with other departments to support overall branch and operational needs.
• Perform other duties as assigned.

Benefits

• 100% Employer-paid Medical, Dental, & Vision Insurance
• Generous Paid Time Off (PTO)
• Paid Holidays
• 401(k) with 4% Employer Match
• Monthly Chair Massages
• Opportunities to Grow (Career development, tuition assistance, and the ability to explore roles across the bank)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED