Payments & Deposit Operations Representative IV

TD Bank•Mount Laurel, NJ

1d•Onsite

About The Position

The Payments & Deposit Operations Representative IV will be involved in procedure writing and be the primary trainer for all of the Lockbox areas. This role requires top-level expertise on products, end-to-end processes, and systems for their specialized area. Transactions and activities require top-level expertise across a broad range or variety of products, processes, or systems, and where transactions could be characterized by moderate to high volatility. Transactions are characterized by moderate to high risk/financial impact. The role has low to moderate decision-making authority within defined parameters and provides process/policy guidance to others, including internal partners and external customers as needed. The representative may act as a primary coordinator on small-scale initiatives or work stream packages for their assigned area. The focus of work is daily, weekly, monthly, and/or longer, with the addition of ad-hoc and initiative-based requests as required. Generally interacts with internal partners and external customers for functions performed, and may interact with cross-functional teams and/or involving external contacts. Requires advanced knowledge of the business unit and operational functions for the business area supported and a general understanding of regulatory issues/requirements for jurisdictions supported.

Requirements

High School diploma
1+ year of experience
Advanced knowledge of the business unit and operational functions for the business area supported.
General understanding of regulatory issues/requirements for jurisdictions supported.

Nice To Haves

Undergraduate degree preferred

Responsibilities

Processes Customer payments on non-medical and medical payments.
Involved in procedure writing.
Primary trainer for all of the Lockbox areas.
Executes more complex transactions and overrides accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained.
Identifies opportunities to improve service delivery.
Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interprets findings and makes recommendations.
Supports partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
Prioritizes and completes own workload to meet SLA requirements for service and productivity and/or support team manager in prioritizing and managing team workload.
Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assesses potential impacts as it relates to operating policies, standards, and procedures.
Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality.
Supports development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency, and effectiveness.
Contributes to the development/delivery of presentations/communications to management or broader audiences.
Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues.
Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-Money Laundering, Business Continuity Management).
Supports change management projects or programs that impact the business, functions, or processes and ensures clear communication and documentation of new processes.
Identifies, leads, and actively participates in process improvements and determines solutions that will allow the business to grow.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensures the timely communication of issues/points of interest.
Supports the team by actively building operations knowledge, thinks critically about processes and opportunities for improvement, shares ideas and transfers knowledge within the team, across the function, and with partners (e.g., audit, business insights).
Provides training, coaching, and/or guidance to others on the team.
Participates in personal performance management and development activities, including cross-training within own team and other teams in the operations function.
Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other departments.
Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching, and/or guidance as appropriate.
Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
Engages and liaises with contracted external vendors to support, solution, and supplement business needs and processes.
Acts as a brand ambassador for the function and the bank, both internally and/or externally.

Benefits

Base salary
Variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Training programs
Online learning platform
Mentoring programs