Deposit Operations Representative

Langley Federal Credit Union•Newport News, VA

17h•Onsite

About The Position

Completes necessary functions of the Deposit Operations area of the Operations department. This role involves maintaining IRA portfolios, processing account estate settlement issues, performing loan insurance claim processing, reviewing and processing service cases, applying knowledge of regulatory requirements, fostering teamwork, providing impeccable service, and participating in continued education.

Requirements

Two years of experience with a financial institution required.

Nice To Haves

Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Responsibilities

Maintain IRA portfolios by processing monthly, quarterly, and annual Required Minimum Distributions, notifying members when they are required to start RMDs, and completing tax form corrections to be sent to the Internal Revenue Service.
Responsible for account estate settlement issues including but not limited to deceased accounts, trust accounts, maintenance, and disbursements of accounts upon death of account holder.
Acts as a liaison between the credit union and the surviving family members until the deceased account has been completely settled.
Performs loan insurance claim processing and posting of insurance payments.
Offers ideas and suggestions to expedite processes and provide positive impact changes company wide.
Review and process service cases pertaining to member requests.
Apply and communicate knowledge of regulatory requirements, practices, and changes to legislation.
Fosters teamwork by professionally interacting with peers, supervisors, vendors, and Langley employees.
Provides internal and external members impeccable service by phone, Customer Relationship Management cases, Online Banking messaging, and email.
Participates in continued education in accordance with applicable federal, state, and industry laws, regulations, and guidelines.