DEPOSIT OPERATIONS REPRESENTATIVE II

Hawthorn Bank•Overland Park, KS

3d•Onsite

About The Position

This position is responsible for performing a variety of tasks within deposit operations, including quality control reviews, processing various types of transactions such as returned deposit items, IntraFi and State Treasurer CD processing, non-post and stop payment transactions, charge-off and recovery transactions, and internal deposit and general ledger balancing. The role also involves processing customer letters and notices, assisting customers with account inquiries, providing phone support to Universal Bankers, monitoring department mailboxes, and reviewing scanned documents. Work is performed under close supervision, with some independent judgment required. Deviations or questions are referred to the supervisor.

Requirements

Possess a two-year associate’s degree from an accredited university or institution in business, accounting, finance, or other closely related field. Professional work experience may be substituted on a year-for-year basis for the minimum education requirement.
Possess a minimum of at least three years of professional work experience in the area of deposit operations. Formal education or training may be substituted for the required work experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Operate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, microfilm reader/printer, microfilmer, microfiche reader/printer, calculator, etc.).
Must have basic PC knowledge including word processing and spreadsheet software programs.
Valid driver’s license.

Responsibilities

Make decisions about a variety of daily transactions and exercise discretionary authority; resolve problems and provide troubleshooting; professionally and diplomatically deal with coworkers.
Review and process returned deposit items, including making decisions about rerunning checks or charging back to customer accounts, contacting customers, and sending letters.
Review Bounce Protection reports daily, send letters to new and negative balance customers, send daily notices, and perform maintenance for Bounce.
Extend Fresh Start to qualifying customers, prepare documentation, and establish Fresh Start plans.
Review non-posted items and determine processing methods, correct or return all non-posted items.
Review dormant account transactions to ensure procedures are followed.
Review and determine processing methods for transactions to restricted accounts and accounts with deceased owners.
Perform quality control review on new and updated accounts (checking, savings, CDs, IRAs, safe deposit boxes, HSAs, commercial account analysis, AFTs, sweeps), verifying computer records for accuracy and completeness, and facilitating error correction.
Utilize system applications to track outstanding items and forward lists to affected bank staff.
Perform quality control review on holds and stop payments, verifying records and facilitating error correction.
Monitor stop suspect report to identify stop payment matches and perform necessary transactions.
Process charge-off and recovery transactions, including account entry, customer notification, reviewing accounts for recoveries, obtaining authorization, and reporting to collection agencies and ChexSystems.
Administer the IntraFi Program by approving orders, mailing statements and notices, answering questions, and expediting payments.
Administer the State Treasurer Program by working with representatives to place and close CDs for MO Link and General Deposits.
Process CD interest checks and IRA distribution checks.
Ensure compliance with bank procedures, state and federal regulations, and recommend process efficiencies.
Provide guidance and assistance to other bank staff regarding the core system, deposit procedures, and account set-up.
Reconcile and balance internal deposits and general ledger accounts and maintain accurate records.
Assist with special projects as assigned by the supervisor and communicate status updates.
Conduct account research upon request and assist in notice and letter preparation.
Serve as primary back-up to other Deposit Operations Representative positions.
Comply with all banking regulations, policies, and procedures.
Maintain education and professional expertise through attendance at job-related seminars, conferences, and workshops.