Deposit Operations Specialist II - Wires

First United Bank•Durant, OK

3d•Onsite

About The Position

The Deposit Operations Specialist II – Wires is an experienced operations professional responsible for the accurate, timely, and secure processing of domestic and international wire transfers. This role plays a critical part in delivering a consistent, high-quality customer experience by ensuring transactions are handled with precision, responsiveness, and a strong commitment to risk management. Aligned with First United’s purpose to inspire and empower others to Spend Life Wisely, the Specialist II serves as a trusted resource within the team, demonstrating strong ownership, advanced problem-solving capabilities, and sound judgment in a fast-paced, high-risk environment. This role contributes to operational consistency, supports process improvement initiatives, and helps drive the department’s vision to serve customers seamlessly—the first time, every time. The Specialist II maintains a high standard of accuracy and attention to detail while ensuring all activities are performed in accordance with established policies, procedures, regulatory requirements, and service level expectations. Through collaboration, continuous learning, and a commitment to excellence, this role supports both team development and the overall effectiveness of Deposit Operations.

Requirements

High School Diploma or GED required
2-4 years of banking or financial services experience preferred
1-2 years in wire processing, electronic payments, or related operational functions preferred
Strong working knowledge of Microsoft Outlook, Word, and Excel
Strong attention to detail with the ability to manage high-volume, time-sensitive tasks
Sound judgment and problem-solving skills in a risk-sensitive environment
Ability to prioritize, meet deadlines, and maintain accuracy under pressure
Adaptability and learning agility in a changing environment
Excellent customer service skills across written, verbal, and interpersonal communication
Strong collaboration skills with the ability to work effectively across teams
Dependable, accountable, and committed to meeting schedules and deadlines
Professional demeanor with the ability to handle challenging situations with composure
Demonstrate a customer-first mindset by responding with empathy, urgency, and accountability
Contributes positively to team culture

Responsibilities

Process daily incoming and outgoing domestic and international wire transfers with a high degree of accuracy and timeliness
Balance and reconcile wire activity in accordance with established procedures and deadlines
Ensure all transactions comply with internal policies, operating procedures, and regulatory requirements
Demonstrates strong proficiency across all wire processing functions and systems
Handles complex and high-risk transactions with confidence and accuracy
Troubleshoot complex issues with critical thinking and sound judgment prior to escalation
Serves as a trusted resource and support for teammates
Consistently meets or exceeds KPI, SLA, and quality expectations
Demonstrates ownership, initiative, and follow-through in daily responsibilities
Perform customer callbacks and verification procedures to mitigate fraud risk and ensure transaction authenticity
Review and resolve exception items identified through Risk Fraud Analysis and Verafin monitoring
Process wire recalls, disputes, and service messages with urgency and sound judgment
Identify opportunities to improve workflows, reduce risk, and enhance the customer and team member experience
Take initiative in resolving issues and completing tasks with minimal supervision
Support team goals by maintaining productivity, quality standards, and service level commitments
Act with Integrity: Handle all transactions and sensitive information with the highest level of confidentiality and ethical standards
Own the Outcome: Take accountability for accuracy, timeliness, and resolution of issues
Serve with Purpose: Deliver consistent, high-quality service that builds trust with both internal and external customers
Collaborate Effectively: Build positive working relationships and contribute to a supportive team environment
Adapt and Grow: Embrace change, seek learning opportunities, and remain open to feedback
Communicate with Clarity: Share information in a professional, respectful, and solution-focused manner
Complete all required compliance training and exams within established timelines
Maintain adherence to all First United policies, procedures, and standards
Support department initiatives and perform other duties as assigned by leadership
Maintain professional appearance and conduct consistent with organizational expectations