Deposit Operations Specialist II

Alerus • Fargo, ND

4d • Onsite

About The Position

The Deposit Operations Specialist II supports consumer and commercial deposit related products. Has a broad knowledge of deposit banking functions, regulatory requirements, along with performing the due diligence needed to ensure complete and accurate system processing. Will maintain a client focus and will partner with Treasury Specialists and sales team members to deliver a superior client experience.

Requirements

• Associate’s degree or equivalent combination of education and/or related experience in the financial industry.
• 3-5 years of experience in bank operations.
• Ability to accept, support and implement continuous change.
• Communication and client-service skills.
• Ability to carry out the work of deposit programs and projects, to include availability to work after hours to support business needs.
• Ability to manage high volume, time sensitive transactions and situations.

Nice To Haves

• Accredited ACH Professional (AAP) and or National Check Professional (NCP) preferred.

Responsibilities

• Responsible for Electronic Fund Transfer (EFT) payment processing including wire transfers, debit cards, Automatic Clearing House (ACH) transactions, and check item processing.
• Ensure return processes and handling of unauthorized transactions for ACH, debit card, and checks are handled timely and accurately.
• Support business and retail banking platforms including, but not limited to, reviewing remote deposited items, adding accounts, creating and reviewing commercial set ups, and process monthly billing.
• Review account documentation for Deposit and Certificate of Deposit products for completeness and accuracy.
• Complete requests received from internal and external clients including but not limited to deposit account maintenance, asset verifications, research requests, and generate reports.
• Assist internal departments and external clients with deposit related processing inquiries.
• Assist in identifying and researching exceptions. Handle time-sensitive or moderately complex issues and if needed, collaborate with the senior or supervisor to resolve.
• Ability to resolve problems with minimal guidance and make general (low) operational escalation decisions in the absence of the supervisor or manager.
• Provide system administration support on one or more systems.
• Communicate system updates and outages, analyze the documentation, and propose process changes.
• Assist with implementation of upgrades or enhancements to current systems.
• Create, update, and maintain written procedures in Alerus procedure (R&R) database.
• Identify and implement process improvements that enhance the client experience and build scale.

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree