Deposit Operations Representative I

Georgia's Own Credit Union•Atlanta, GA

3d•Hybrid

About The Position

The Deposit Operations Representative I is responsible for processing deposits and payments received in the mail, auditing new account forms, daily sent interoffice mail, processing VODs, and monitoring inquiries sent to the Deposit Services email. Additional duties may be assigned including decisioning Special Account requests from branches and members. This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

Requirements

High School Diploma or Equivalent.
One years’ work experience in the credit union or banking field.
Minimum of six months Georgia’s Own experience.
Must possess a basic understanding of credit report terminology and scoring.
Excellent Customer Service Skills.
Use of PC and other forms of technology used to gather and process member information.
Excellent verbal and written communication skills.
Must possess a high degree of integrity and trust along with the ability to work independently.
Ability to deal with member reaction in adverse situations.
Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats.
Knowledge of current industry offers, market trends, competitors, and Credit Union member service policies and procedures.
Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.
Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs.
Clerical office duties on various forms of technology are required.
All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT.
This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current.
The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Responsibilities

Process deposits and payments received in the mail.
Process returned checks from Payments department.
Provide information concerning NCUA share insurance coverage.
Process New Account Funding Daily and return ACH transactions.
Performs the daily audit of new account forms sent interoffice mail.
Barcode New Account and IRA Forms.
Processes all Verification of Deposits including SSI verifications.
Aid staff regarding documentation and identification requirements.
Meet individual new account and developmental goals and cross functional duties as assigned.
Comply with policies and procedures and understand changes in regulatory requirements, with particular attention to the Bank Secrecy Act, Patriot Act, and with robbery procedures.
Review and advise on Special Account requests.
Assist the Fraud department in posting Payrailz credits and mailing claim letters.
Other duties as assigned.