Deposit Operations Representative ACH
About The Position
The Deposit Operations Representative ACH executes a daily pipeline of assigned work while ensuring accuracy and quality of activities as per predetermined Service Level Agreements (SLAs), policy, procedures and Key Performance and Risk Indicators (KPIs, KRIs). The incumbent will lead by example, be open to learn various CDO functions, and not be afraid to challenge the status quo. The incumbent would also be expected to assist with leading ACH Suspended Files, ACH Nonpost Transactions, and several other ACH related tasks. Perform daily work as part of a core team with focus on quality, SLA, KRIs/KPIs, policy and procedures. Acts as a point of escalation within the team and answers questions and escalations efficiently; identify repeat problems and help coach the team as needed. Participate in special projects as assigned. Be a change agent and role model for the team; lead new ideas for process efficiency.
Requirements
- 3-5 years deposit operations ACH experience
- High School Diploma
- Advanced Computer Skills
- Excellent customer service, communication skills, and attention to detail
- Ability to work flexible hours, including occasional nights as necessary
- Advanced knowledge of Word and Excel, and advanced computer skills is a plus
Nice To Haves
- FIS Insight
- Exceptions Processing
- Writing Procedures
- experience with NACHA, Reg E regulations
Responsibilities
- Executes a daily pipeline of assigned work while ensuring accuracy and quality of activities as per predetermined Service Level Agreements (SLAs), policy, procedures and Key Performance and Risk Indicators (KPIs, KRIs).
- Leads by example, is open to learn various CDO functions, and not afraid to challenge the status quo.
- Assists with leading ACH Suspended Files, ACH Nonpost Transactions, and several other ACH related tasks.
- Performs daily work as part of a core team with focus on quality, SLA, KRIs/KPIs, policy and procedures.
- Acts as a point of escalation within the team and answers questions and escalations efficiently.
- Identifies repeat problems and helps coach the team as needed.
- Participates in special projects as assigned.
- Acts as a change agent and role model for the team; leads new ideas for process efficiency.
Benefits
- Medical Insurance
- Dental
- Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long-term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
