Deposit Operations Quality & Support Analyst

Bank of Bird-in-Hand•Paradise, NV

2d•Onsite

About The Position

Bank of Bird-in-Hand is actively seeking a Deposit Operations Quality & Support Analyst to join our team in Paradise. This role is responsible for supporting system implementations, process improvements, and documentation while also providing hands-on operational support across deposit functions, Electronic Banking, Cash Management, Wire, and CD/IRA services.

Requirements

Minimum 5 years of banking operations experience in Deposit Operations or related areas.
High school diploma required

Nice To Haves

Business Analyst certification or relevant analytical/project experience preferred.
Strong knowledge of ACH, Wires, Electronic Banking, Cash Management, and CD/IRA processing.
Understanding of IRA regulations and NACHA rules.
Experience with core banking systems (Jack Henry preferred).
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Adobe Acrobat.
Bachelor’s degree or relevant certifications preferred.

Responsibilities

Partner with project managers and stakeholders to gather, document, and validate business requirements.
Develop process flows, procedures, test scripts, and operational documentation.
Participate in system implementations, upgrades, and process improvement initiatives.
Conduct data analysis and reporting to support decision-making and identify efficiencies.
Perform post-implementation validation to ensure solutions meet business requirements and deliver expected benefits.
Support management and ensure adherence to risk and compliance standards.
Provide daily support across Deposit Operations, including account maintenance and exception processing.
Assist with ACH processing (origination, monitoring, exceptions) and ensure NACHA compliance.
Support Wire processing (domestic and international) with appropriate controls.
Provide support for Electronic Banking services (online banking, mobile banking, remote deposit capture).
Assist with Cash Management onboarding, servicing, and annual product reviews.
Perform CD and IRA servicing, including contributions, distributions, transfers, and renewals in compliance with regulations.
Responsible for monthly metric reports & monitoring.
Respond to internal and external inquiries with professionalism and accuracy.
Evaluate existing processes and recommend improvements to increase efficiency and reduce risk.
Create, update, and maintain procedures, training materials, and communications.
Stay informed on industry trends, regulatory updates, and emerging technologies as they relate to the Deposit Operations tasks and functions.