Deposit Operations Quality & Support Analyst

Bank of Bird-in-HandParadise, NV
Onsite

About The Position

Bank of Bird-in-Hand is actively seeking a Deposit Operations Quality & Support Analyst to join our team in Paradise. This role is responsible for supporting system implementations, process improvements, and documentation while also providing hands-on operational support across deposit functions, Electronic Banking, Cash Management, Wire, and CD/IRA services.

Requirements

  • Minimum 5 years of banking operations experience in Deposit Operations or related areas.
  • High school diploma required

Nice To Haves

  • Business Analyst certification or relevant analytical/project experience preferred.
  • Strong knowledge of ACH, Wires, Electronic Banking, Cash Management, and CD/IRA processing.
  • Understanding of IRA regulations and NACHA rules.
  • Experience with core banking systems (Jack Henry preferred).
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Adobe Acrobat.
  • Bachelor’s degree or relevant certifications preferred.

Responsibilities

  • Partner with project managers and stakeholders to gather, document, and validate business requirements.
  • Develop process flows, procedures, test scripts, and operational documentation.
  • Participate in system implementations, upgrades, and process improvement initiatives.
  • Conduct data analysis and reporting to support decision-making and identify efficiencies.
  • Perform post-implementation validation to ensure solutions meet business requirements and deliver expected benefits.
  • Support management and ensure adherence to risk and compliance standards.
  • Provide daily support across Deposit Operations, including account maintenance and exception processing.
  • Assist with ACH processing (origination, monitoring, exceptions) and ensure NACHA compliance.
  • Support Wire processing (domestic and international) with appropriate controls.
  • Provide support for Electronic Banking services (online banking, mobile banking, remote deposit capture).
  • Assist with Cash Management onboarding, servicing, and annual product reviews.
  • Perform CD and IRA servicing, including contributions, distributions, transfers, and renewals in compliance with regulations.
  • Responsible for monthly metric reports & monitoring.
  • Respond to internal and external inquiries with professionalism and accuracy.
  • Evaluate existing processes and recommend improvements to increase efficiency and reduce risk.
  • Create, update, and maintain procedures, training materials, and communications.
  • Stay informed on industry trends, regulatory updates, and emerging technologies as they relate to the Deposit Operations tasks and functions.

Benefits

  • Competitive Medical, Dental, Vision Coverage
  • 401(k) Retirement Plan with 4% Match
  • Company Paid Life, STD, and LTD
  • Health Savings Account (HSA) & Flexible Spending Account (FSA) options
  • Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
  • 12 Paid Holidays
  • Tuition Reimbursement
  • Company Events and Picnics
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