Deposit Operations Specialist / Senior Deposit Operations Specialist

SAFE Credit Union•Folsom, CA

7d•$29 - $40•Hybrid

About The Position

The Deposit Operations Specialist is responsible for analyzing accounts for levies and garnishments, account maintenance processing and resolutions. This role requires analyzing, researching, and maintaining a broad knowledge of deposit product laws and regulations to ensure operational expertise for deposit related products. The specialist will recommend process updates for deposit product policies and procedures, handle telephone inquiries and requests from members, and assist with member transactions and issue resolution as required. The Senior Deposit Operations Specialist is responsible for ensuring the accurate processing and management of deposit account charge-offs, levies and garnishments, legal requests, account verifications, dormant/inactive account review, escheatment administration, and notary administration in accordance with federal and state laws. This role provides technical and operational expertise to all channels regarding these areas. The senior specialist is responsible for analyzing, researching, and maintaining a broad knowledge of deposit account laws and regulations to ensure operational expertise for deposit account related processes. They will recommend process updates for procedures, handle telephone inquiries and requests from frontline staff, government agencies, and law offices, and assist with member transactions and issue resolution as required. The senior specialist also assists with the implementation of system, product, service, and process changes, based on regulatory changes and SAFE initiated changes.

Requirements

Bachelor's degree from a four-year college or university, and three to five years of work-related experience in a full-service financial institution; or an equivalent combination of education, training, and experience.
Microsoft Office products (Outlook, Teams, Word, Excel)
Must be a self-starter, able to work without constant supervision.
Strong written and verbal communication skills.
Excellent multitasking, organization, time management, research, communication, and problem-solving.
Demonstrated ability to work in a team environment.
Ability to quickly adapt and openly embrace change.
Bachelor's degree from a four-year college or university, and four to five years of related experience; or an equivalent combination of education, training, and experience.
Strong reading comprehension and writing skills.
Ability to craft and deliver effective communication appropriate for different audiences.
Ability to read, analyze, and interpret technical procedures or governmental regulations.
Ability to write procedures, training programs, reports, and business correspondence.
Ability to effectively present information and respond to questions from groups of managers and peers.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Demonstrated success in analytical problem-solving, as well as strategic thinking skills.
Ability to interpret data and understand trends.
Ability to provide recommendations based on risk.

Nice To Haves

Preferred knowledge of SAFE’s products and services, banking practices, operations, policies, and data processing.
Thorough understanding of the state and federal regulations pertaining to levies, legal requests, and share charged-off accounts.
Preferred knowledge within Fiserv DNA Core Banking System.
Working knowledge of DNA banking platform preferred.

Responsibilities

Analyze accounts for levies and garnishments processing to ensure regulatory compliance.
Administer Decedent Account Settlement process, evaluating account changes.
Analyze negative accounts for charge-off/closure, ensuring that regulatory requirements and critical deadlines are followed.
Validate monthly member statements, including calculation of dividends, to ensure accuracy of information.
Research and respond to discrepancies brought forward by members.
Process documents into Enterprise Content Management (ECM).
Maintain documentation for associated GL accounts.
Analyze and process exception reports.
Analyze accounts and perform periodic audits for quality assurance.
Perform deposit account tax reporting responsibilities, including analysis and validation.
Provide technical and operational expertise to all channels regarding account administration.
Support implementation of new processes, products, and technologies.
Perform assigned duties with release testing.
Monitor and respond to inquiries received from front line staff via ticket portal.
Analyze and processes legal requests, ensuring compliance with state and federal regulations.
Represent SAFE in court as Custodian of Records.
Analyze accounts for levies and garnishments processing to ensure regulatory compliance and due dates are followed.
Analyze negative deposit accounts for charge-off/closure, ensuring that regulatory requirements are followed.
Perform verification of deposits and asset verifications with Social Security, Medicaid, and other relevant agencies.
Research and respond to research requests from members and internal departments, providing timely and accurate information.
Maintain documentation for deposit charge-off GL accounts.
Maintain documentation for levies payable GL account.
Analyze and review dormant/inactive reports for potential fraud and ensure frontline staff is following procedures and send corrections as necessary.
Review accounts that are dormant/inactive that are approaching escheatment and contact members to prevent escheatment.
Review cashier’s checks that were issued and payable to our members that are to be escheated and contact members to prevent escheatment.
Oversee and support implementation of new processes, products, and technologies.
Support front-line staff by taking support calls, assisting with levies, deposit charge-offs, dormant/inactive accounts, verification of deposits, notary set-up and/or supply orders and resolve issues efficiently.
Serve as a backup to the Deposit Ops Specialist.
Serve as a backup to the Member Servicing Team.
Audit and approve levies and garnishments to ensure regulatory compliance.
Analyze, process, and serve as a lead with legal requests, ensuring compliance with state and federal regulations.
Review deposit charged-off accounts for accuracy and compliance.
Analyze, research, and process complex requests to identify solutions and process improvements or procedural changes to remain compliant with regulations.
Assist internal and external auditors as required.
Represent SAFE in court as Custodian of Records, when requested.

Benefits

full medical
vision
dental
401k matching
HSA
FSA
Professional Development Opportunities: Offering training programs, workshops, and mentorship.
Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
Career Growth: Clear paths for career advancement and internal promotions.
Work-Life Balance: Encouraging a healthy balance between professional and personal life.
Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.