Deposit Operations Director

Old National Bank•Evansville, IN

28d•$106,100 - $214,600

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Bachelor’s degree in business or equivalent work experience
15 years’ banking experience, including managerial experience, as well as related operational experience.
In-depth knowledge of relevant banking rules and policies; ability to develop new policies and procedures in response to and in anticipation of changes in the business environment.
Strong understanding of Federal Banking regulations and Federal Reserve rules, as well as Bank policy as it relates to Deposit Operations
Possess and applies comprehensive problem-solving abilities for complex issues.
Demonstrated analytical skills, ability to resolve operational issues and balance competing priorities to make sound decisions.
Strong Interpersonal skills
Experience projecting revenue, managing budget and successfully managing to meet projects
Client focus and project management skills are required with an aptitude for systems.
Demonstrated written and verbal communication skills
Must have the ability to plan, organize, actuate, control, lead, facilitate, manage and organize multiple teams, both onshore and offshore.
Maintaining key metrics that reflect the efficiency and effectiveness of the team
Monitoring completion rates of projects and ensuring they are delivered on time and within budget.
Measuring improvements in productivity reflecting the overall effectiveness of the team.
Maintaining employee satisfaction and engagement
Adhering to all relevant regulations and legal requirements
Ensuring team complies with all applicable laws and regulations

Nice To Haves

Position may require the need to travel.

Responsibilities

Overseeing the strategic direction, operational execution, and continuous improvement of both Deposit Operations and Consumer/Small Business Online Banking Operations.
Ensuring seamless delivery of services that are critical to the bank’s customer experience, operational integrity, and regulatory compliance.
Overall management, coordination, and maintenance of all activities related to deposit processing and digital banking support.
Ensuring the accuracy and integrity of data entered and maintained by both onshore and offshore teams.
Aligning operational performance with corporate objectives and service level agreements (SLAs).
Leading cross-functional teams, including global delivery partners, to ensure that all processes are executed efficiently, securely, and in compliance with internal policies and external regulations.
Regularly assessing team performance, identifying areas for improvement, and implementing strategies to enhance effectiveness, scalability, and customer satisfaction.
Balancing operational excellence with innovation in a fast-paced, highly regulated environment.
Ensuring the Deposit Operations and Online Banking Operations teams are fully aligned with the strategic direction of the Payment Operations organization and broader enterprise goals.
Developing and proposing forward-looking business strategies that support operational scalability, digital transformation, and customer experience excellence.
Collaborating with senior leadership across departments (e.g., Technology, Risk, Treasury, Retail Banking) to ensure deposit operations initiatives are integrated into enterprise-wide priorities.
Ensuring full compliance with all applicable federal and state banking regulations, including but not limited to Reg CC, Reg E, NACHA, BSA/AML, and UDAAP.
Proactively identifying operational, reputational, and regulatory risks; implementing controls and monitoring mechanisms to mitigate them.
Partnering with Legal, Compliance, and Internal Audit to ensure audit readiness and timely remediation of findings.
Leading and inspiring a high-performing team across onshore and offshore locations, fostering a culture of accountability, innovation, and continuous improvement.
Developing and managing the department’s operating budget, ensuring efficient resource allocation and cost control.
Establishing clear performance metrics and regularly evaluating team and individual performance against SLAs, KPIs, and strategic objectives.
Championing professional development, succession planning, and talent retention strategies to build organizational bench strength.
Overseeing the end-to-end execution of deposit and online banking operations, ensuring accuracy, timeliness, and customer satisfaction.
Driving continuous improvement initiatives to streamline processes, reduce manual effort, and enhance automation and scalability.
Leading operational readiness for new product launches, system upgrades, and regulatory changes.
Ensuring data integrity and quality across all systems and processes managed by the team.
Coaching and developing associates to retain talented staff to become subject matter experts in deposit operations.