Deposit Operations and EFT Lead

Bank of Tennessee•Johnson City, TN

1d•Onsite

About The Position

As the Deposit Operations/EFT Team Lead, you are responsible for maintaining the daily functions for all Deposit Operations/EFT duties in addition to assisting in all areas of the operations team where needed. Your versatility and leadership abilities will allow you to assist or lead team projects as they arise. Your sound organizational skills will assist you in being successful in this role. As a representative of the Bank, you are required to present a positive and professional image at all times.

Requirements

Possess a high school diploma or equivalent required
Two years of current banking operations or related experience preferred
Possess a strong attention to detail
Ability to regularly display leadership among the team
Possess the ability to research and resolve issues as they arise
Possess strong organizational skills and be able to manage changing workloads with an emphasis on quality and established deadlines
Ability to display a high level of service orientation to our customers
Ability to communicate in a professional, friendly manner with staff, management and customers

Responsibilities

Complete daily functions for all deposit operation/EFT duties
Provide support to all areas of the operations team as needed
Be considered an expert in IRA and HSA accounts
Complete cross training and development training with team members
Provide effective employee onboarding, and ongoing training and development opportunities that reflect both the employees’ and the Bank’s needs
Develop clear guidelines, goals and timelines while working alongside your team toward a common purpose
Establish an environment of continuous improvement
Provide coaching, mentoring, and feedback, to team members on a real-time and continual basis and via two-way communication
Develop an environment where two-way communication is the norm
Listen to feedback and work with the Deposit Operations Manager to resolve any issues or conflicts
Empower team members with skills to improve their confidence, job knowledge and communication skills
Identify, discuss and relay employees’ interest in promotional and career development opportunities
Utilize extreme accuracy in the processing of incoming/outgoing wires and ACH files, confirming authorizations for appropriate signatures
Verify wire approval levels, movement of funds to/from customer accounts and daily balancing of activity
Accurately complete end of day processing for wires and ACH files
Maintain a strong understanding of rules and regulations related to EFT activities
Research, process and resolve disputes arising from debit card activity
Identify and develop opportunities to retool and streamline processes and duties
Appropriately communicate with bank personnel on issues arising from electronic funds transfers
Conduct research on possible issues with ACH items such as missing payments, returned items, etc.
Provide direction to the EFT department staff in day-to-day processing of electronic funds transfers and ACH files
Assist with special projects as requested
Develop and maintain all policies and procedures for EFT services
Maintain compliance with regulations and bank policies and procedures, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
Consistently support, uphold and model the organization’s core values and standards
Complete other duties as assigned as determined by management to be reasonable and beneficial