Deposit Maintenance & Exception Specialist I, II, III

Old Second National Bank•Aurora, IL

13d•Onsite

About The Position

The Deposit Maintenance & Exception Specialist (Level I, II, and III) supports daily operations within the Maintenance and Exceptions Department by performing deposit account maintenance and resolving transaction exceptions. This role completes Internal Control over Financial Reporting (ICFR)-related maintenance for deposit accounts, logs and processes returned mail (including debit card returns), maintains Customer Information Files (CIF) including updating addresses, verifying customer information as needed, and issuing change-of-address letters. The Specialist also processes Exception Item Processing (EIP) activity and balances to control totals, while researching and posting exception transactions such as unposted items, overdrafts, stop payments, chargebacks, and deposited return items. The position requires frequent coordination with branch and operations teams to ensure timely follow-up, resolution, and completion of work.

Requirements

High school diploma (or equivalent) and two or more years of banking or related experience; or equivalent combination of education and experience. (Level 1)
High school diploma (or equivalent) and two or more years of banking experience with some direct experience managing fraud activities; or equivalent combination of education and experience. (Level II and III)
Excellent communication skills
Excellent attention to detail
Strong computer application proficiency
Bank operations workflows and reconciliation knowledge
Fraud activity management

Nice To Haves

Operational banking experience a plus
College degree a plus

Responsibilities

Completes the ICFR reviews and performs deposit account maintenance within Deposit Operations, including: dormant account processing and escheatment reviews, interest rate updates, and account type changes.
Conduct the ICFR reviews of changes, and changes completed by the frontline & operations teams to ensure accuracy and compliance.
Review scanned documentation and requests, including AFT/ACH items, name changes, sweep accounts, and combined statements.
Communicates with retail staff and customers as needed to resolve department-related questions or issues.
Review applicable Jack Henry reports and process maintenance updates to ensure required application fields are accurate and current.
Maintain the Returned Debit card tracking spreadsheet by logging returned cards and forwarding to the appropriate branch when required.
Manage Customer Information File (CIF) maintenance by verifying signature card details against system records (titling, account relationships, mother’s maiden name, driver’s license information, social security number, and address). Follow up with applicable bank employees to correct discrepancies and resolve documentation or data inconsistencies.
Research, resolve, and post unposted items and returned/credit-back items; balance posting totals to the EIP general ledger account.
Monitor daily overdraft accounts and associated items, ensure items are decisioned appropriately according to bank policy, department procedures and timeframes.
Process deposited return items, including charging back to the proper accounts, and balancing Federal Reserve Bank (FRB) return totals to the EIP general ledger account.
Prepare documents for mailing customer notifications and/or letters in accordance with associated department procedures.
Review and process daily stop/hold reports to ensure items are processed timely and in accordance with department guidelines.
Monitor Positive Pay exceptions (suspects) daily and apply customer decisions or system defaults as required.
Assist with Fraud related accounts, includes returning items, restricting accounts, and research on possible fraud related items. This could be at the request of Fraud or for Police reports.
Perform review of foreign item cash letters, complete the associated adjustment to client account.
Review, research and respond to ACH government reclaims within established timeframes.
Perform necessary research related to deposited returns and any late return claims.
Assist supervisor/manager in maintaining and performing an annual review of department procedures.
Assist other team members in researching & resolving adjustments.
Assist in training of department processes as needed.
Assist other functions as needed.
Perform other duties as assigned.