Deposit Collections Specialist I

S&T Bank•Columbus, OH

2d•$15 - $28•Onsite

About The Position

Assumes various administrative duties in support of the Bank’s deposit collection function. This role is responsible for ensuring the optimum efficiency and effectiveness of the department by assisting with the implementation of departmental goals, strategies, and operating policies and procedures. The specialist will initiate and manage collections procedures on overdrawn Deposit accounts (Consumer and Business) through various communication channels, research and resolve customer issues, and coordinate collection activities with internal stakeholders.

Requirements

Requires a high school diploma or equivalent basic academic education.
Up to one year general experience required.
Demonstrates the ability to work independently.
Works as a team player to contribute to the success of the department and in turn the organization.

Responsibilities

Initiates and manages collections procedures on overdrawn Deposit accounts (Consumer and Business) by telephone, mail and email.
Researches and resolves problems with customers concerning collection of accounts.
Answers telephone calls from customers requesting payoff; suggests possible ways of getting account back to positive basis, or setting up a monthly billing option.
Works closely with account officers and/or managers to coordinate collection activities.
Prepares documentation required for collection activities.
Coordinates monthly billings and notices for consumer accounts.
Prepares and files magistrate judgments as required.
Turns accounts over to Collection Agency after internal collection efforts have been exhausted.
Creates and maintains accurate and complete records for each case worked to ensure a thorough audit trail of all collection efforts.
Process charge-off accounts based on Trakker reports.
Report charge-off activity to ChexSystems.
Maintains a good working relationship with all bank employees.
Demonstrates the ability to work independently.
Works as a team player to contribute to the success of the department and in turn the organization.
Performs additional duties as required.