Deposit Administrator

Fairstone Bank•Toronto, ON

4d•CA$45,000 - CA$55,000•Hybrid

About The Position

The Deposit Operations group ensures that all legal, compliance, and regulatory obligations and requirements are met in administering deposit transactions and all payment tasks accurately and efficiently. Provide exceptional service to all customers, including Oaken Financial and deposit brokers, while ensuring adequate controls over money laundering, fraud, and financial and management reporting, including the processing of deposit applications, renewals, redemptions and other payments, estates, tax and statement reporting, and other requests related to the administration of deposit accounts.

Requirements

Post-secondary degree or diploma in a related area or discipline (university an asset)
Additional relevant accreditation(s), certification(s) are assets
2 years (Senior 4-6 years) related experience
Demonstrated administration within finance or compliance
Solution-focused leader who takes initiative, ensuring self and teamwork effectively within established guidelines
Strong organizational, time-management and analysis skills
Able to multi-task and flourish in a fast-paced, deadline-driven work environment
Excellent written and oral communication skills
Exceptional interpersonal relationship and building and listening skills
Effective leader who drives achievement while motivating and engaging others through fostering a collaborative team environment
Excellent written / verbal communication and professional maturity
Consistently demonstrates and reinforces organizational values
Solid knowledge of MS Office

Responsibilities

Ensure optimal servicing to clients and brokers by promptly and accurately responding to customer inquiries on complex multiple problems through every servicing channel (telephone and email communication)
Verify the status of registered and non-registered applications to meet HTC requirements.
Communicate with brokers regarding compliance, KYC, and AML regulatory requirements related to an application or pending case and discuss any deficiencies.
Liaise with the appropriate team, area, or processor assigned to the case or task to ensure related broker enquiries are dealt with promptly.
Complete investment applications and ensure all AML and compliance requirements are met.
Complete all daily assigned tasks in a timely and efficient manner and contribute to improving team efficiency and quality.
Ensure all policies and procedures (i.e., privacy protection, AML) are followed when servicing clients and performing account maintenance.
Adhere to all policies and procedures, legal and ethical requirements and regulations, and established risk guidelines.