Part Time Deposit Admin Clerk

Andover Bank•Andover, OH

8d•Onsite

About The Position

The Deposit Administrative Clerk I performs various activities within the Deposit Administration department. This role requires regular onsite attendance and the ability to work effectively in a team environment. The clerk is responsible for providing accurate, efficient, and exceptional customer service, while maintaining knowledge of bank regulations, security, compliance, products, policies, and procedures. They will also be responsible for daily maintenance of new and existing accounts, processing daily procedures for the Core system, and maintaining important files such as business resolutions, powers of attorney, and trust agreements. Research on deposit accounts for various requests, monitoring stop payments, and processing daily transactions like debit cards, child support payments, and returned deposited items are also key functions. The role involves reviewing reports for audit purposes, handling branch and customer calls, and performing backup duties for the Customer Support Center and Courier, as well as daily mail room duties and operating Live Chat. Assistance to other team members is expected, and other duties may be assigned.

Requirements

High school diploma or general education degree (GED) required
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to perform basic computer skills and operate computer programs.

Nice To Haves

three to six months related experience and/or education preferred

Responsibilities

Regular onsite attendance
Ability to work well with others in a team environment
Provides accurate, efficient and exceptional customer service to both internal and external customers
Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines
Satisfactorily completes all training required for the position
Daily maintenance for new & existing accounts, including the proper processing of IRA’s & HSA’s.
Processes daily procedures for the Core system.
Maintain files for business resolutions, power of attorneys, trust agreements, etc.
Performs research on deposit accounts for branch requests, customer requests, social security requests, and court subpoena’s.
Review & monitor stop payment maintenance on accounts including unauthorized ACH affidavits and returns.
Reviews the following reports to ensure proper documentation is available for audit: Daily New Accounts, Holds-Prior Day, Stop Payments-Prior Day, HSA-IRA Contributions.
Handles the daily processing of debit cards including processes related to fraud, Federal Regulation E and MasterCard Rules.
Processes Monthly Child Support payments.
Processes Daily FED Returns (Returned Deposited Items).
Verifies new and expired Stop Payments.
Processes daily Merchant Capture corrections/approvals.
Processes daily Mobile Capture deposits.
Processes scanning & indexing of account documentation.
Handles branch and customer calls related to Debit Cards, Infoline, online banking, and other depository concerns.
Performs back up function to the Customer Support Center (answers external calls).
Performs back up function to the Courier.
Performs daily mail room duties
Operates Live Chat.
Assists other members of the Deposit Administration and Customer Support Center teams as needed.
Other duties may be assigned.