Deployments Technician

Parachute Technology•San Ramon, CA

4d•$18 - $22•Onsite

About The Position

Parachute Technology is a Managed IT Service Provider with a friendly and supportive work environment. Our client base includes a variety of businesses, professional service firms, and non-profit organizations with 20-200 employees in the San Francisco Bay Area, many with national and international remote offices. Our primary headquarters is in San Ramon, CA. This short-term position, with potential for full-time employment, is located at our company headquarters and reports directly to the IT Deployments Team Lead. The ideal candidate will be knowledgeable of computer deployment processes for both PC and Mac. This role will involve new computer setups, client communication via phone, ticket updates, documentation maintenance, and assisting across departments with client requests. A proactive, customer-focused mindset is essential.

Requirements

Associate's Degree Required, Field of Study: IT or related technical field
1+ years of experience in IT support.
1+ years of experience in customer service.
Oral Communication: speaks clearly and persuasively; listens and asks for clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication: writes clearly and concisely; edits emails and all systems/documents for spelling and grammar; varies style to meet needs and audience; presents numerical data effectively.
Problem Solving: identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group-solving situations.
Business Ethics: treats everyone with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.
Team Builder: balances team and individual responsibilities; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
Analytical Skills: Ability to use thinking and reasoning to solve a problem.

Nice To Haves

Bachelor's Degree Preferred, Field of Study: IT or related technical field
IT industry certifications are preferred: Microsoft MD-100, MD-101, CompTIA A+, CompTIA Net+

Responsibilities

Creating new user accounts for client new hires.
Procuring and provisioning licenses.
Disabling access and accounts for departed users.
Following up with clients to turn computers back into inventory.
Working with the deployments dispatcher to help schedule and prioritize tickets.
Coordinating with the service desk on tickets escalated to computer replacements tickets.
Coordinating with users to obtain credentials and verify details of replacements/refreshes.
Installing agent, completing baseline setup and redispatching for overnight setup.
Troubleshooting issues with agents and remote access.
Remotely imaging and re-imaging computers as needed.
Performing in-house and onsite computer setups remotely.
Maintaining and monitoring client communication throughout the computer setup process.
Installing applications, configuring settings and creating user profiles.
Updating computer configuration information into ConnectWise inventory systems.
Working with the deployment dispatcher to select client stock for setups.
Adding, maintaining, and removing inventory across ITG, Continuum, JAMF and ConnectWise.
Redispatching computer setup tickets for shipping.
Shipping computers on time to clients for new computers, repair, and refresh requests.
Emailing requesters a confirmation email informing them of shipping tracking numbers.
Following up with the shipment verifying the computer was successfully delivered.
Filing claims with FedEx on lost packages.
Coordinating and scheduling courier deliveries for emergency shipping.
Communicating shipping delays and issues with clients.
Opening tickets with FedEx when packages are delayed or lost.
Troubleshooting issues with returned computers.
Identifying issues to be fixed under warranty.
Working with vendors to repair computers.