Deployment Technician

Scale Computing INC•Austin, TX

14h•Remote

About The Position

The Deployment Technician plays a critical role in executing and supporting customer installation projects for Scale Computing's managed services deployments by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Minimum 2 years' experience in deployments, IT support, or field services.
Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations).
Strong communication and customer service skills.
Ability to manage remote sessions and coordinate effectively across teams.
Proficiency with Slack, Google Workspace, Jira, and DaySmart.

Nice To Haves

Associate degree in Information Technology, Computer Networking, or a related field (or equivalent practical experience).
CompTIA Network+, CCNA, or equivalent certifications.
Candidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education.
Experience working with internal deployment and scheduling platforms.
Exposure to multi-site rollout projects and firewall deployments.

Responsibilities

Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.).
Support onsite technicians via Google Meet, Dialpad, or similar platforms.
Manage multiple installations concurrently track milestones, provide critical check-in support, and ensure timely completions.
Adhere to all SOPs, install guides, and platform-specific standards and internal deployment tools.
Upload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review.
Update task statuses accurately in Jira, DaySmart, and related systems.
Escalate issues appropriately through Slack or designated escalation channels.
Maintain responsiveness and clear communication throughout the assigned shift.
Contribute to internal initiatives, including documentation and knowledge base improvements, QA reviews and process standardization, pilot programs and hardware validation, and cross-departmental collaboration.
Mentor and assist in onboarding new Deployment Technicians.
Support overflow and non-installation tasks as assigned by leadership.