Deployment Success Manager

Valon Tech•San Francisco, CA

10d•Hybrid

About The Position

Valon is seeking Deployment Success Managers to own clients' post-go-live operational success on ValonOS. This role involves acting as an operator, client strategist, data investigator, and executive translator. The Deployment Success Manager will develop a deep understanding of each client's business, operating model, and ValonOS configuration to co-develop solutions and ensure sustainable operations and measurable business outcomes. This is not a customer support or passive account management role; it requires proactive engagement in monitoring operational health, diagnosing root causes, rebuilding processes, and identifying growth opportunities. The core responsibility is to drive work until the client's operation functions effectively in the real world.

Requirements

Track record of driving operational outcomes in complex environments (e.g., strategy consulting, banking, product or business operations, startup experience).
Strong analytical and quantitative horsepower; ability to decompose ambiguous operational problems and identify key levers.
Practical comfort with technical tools; willingness to use SQL, data, and AI tooling to answer questions independently.
Demonstrated AI fluency, including restructuring workflows around AI and coding agents.
Clear, calibrated communication with technical and non-technical stakeholders, from operators to C-suite.
Ownership maturity: ability to move quickly with incomplete information and remain accountable when the answer changes.
Bachelor's degree required.

Nice To Haves

Background in mortgage servicing, financial services, healthcare, government, or another regulated, operationally intense industry.
Prior exposure to post-implementation success, workflow design, staffing model development, or business reviews at scale.
Mortgage servicing knowledge is not required, but curiosity, horsepower, and the ability to learn a complex, regulated industry quickly are.

Responsibilities

Build and monitor operational health dashboards from go-live onward, using data to identify client struggles with work completion (correctness, timeliness, efficiency).
Investigate root causes of operational issues through data analysis and direct shadowing, driving resolution rather than just documenting problems.
Facilitate client development of new SOPs and operating processes that leverage ValonOS capabilities.
Patch understanding gaps with Implementation and escalate product issues to R&D through ProdOps.
Act as a proactive safe-hands backstop to prevent client operations from failing while permanent fixes are developed.
Own the ongoing business-unit-level client relationship, including regular business updates, executive business reviews, and handling escalated concerns.
Develop and maintain staffing models based on ValonOS data and client operating models, identifying staffing needs and partnering with commercial leads on right-sizing.
Drive adoption of new products and identify upsell opportunities (loan/FTE growth, AI products, expanded ValonOS usage) in collaboration with Product teams.
Serve as a two-way conduit between clients and R&D, performing discovery, surfacing feedback, and ensuring successful adoption of new features.
Manage a pod of Deployment Success Associates, fostering clearer decisions, faster learning loops, stronger client trust, and improved individual contributor performance (for senior levels).

Benefits

Competitive salary range
Meaningful stake in the company via equity
401k plan
Comprehensive medical, dental, & vision benefits
Pre-tax deductions for commuter benefits (public transportation, rideshare, parking)
Company-wide orientation for onboarding
Learning & development opportunities
Regular review cycles with 360-degree feedback
Quarterly budgets for team and company outings
Flexible paid time off
Sick days
11 company holidays
12 weeks fully paid baby bonding time for birthing and non-birthing parents