Deployment Strategist

Kaizen Labs•New York, NY

5d•Hybrid

About The Position

We’re looking for a Deployment Strategist to lead complex SaaS implementations and customer onboarding for government partners nationwide. In this role, you’ll be the primary driver of successful launches - owning the end-to-end implementation journey from kickoff through go-live and beyond. You’ll work closely with customer stakeholders while partnering deeply with Engineering, Product, and Design (EPD) to ensure our platform is configured, adopted, and scaled effectively. This role sits at the intersection of implementation, product execution, and technical problem-solving. It’s ideal for someone who has led enterprise or mid-market SaaS deployments, thrives in ambiguity, and enjoys translating real-world customer needs into durable product and process improvements.

Requirements

3+ years of experience in SaaS implementation, onboarding, solutions engineering, customer success, or product-adjacent roles (e.g., Implementation Consultant, Solutions Architect, Technical PM).
A proven track record of leading multi-stakeholder software rollouts, ideally in enterprise, public sector, healthcare, or other complex environments.
Technical fluency - comfortable working with APIs, data models, system configurations, or integrations (hands-on experience is a strong plus).
Experience translating customer requirements into implementation plans, technical workflows, or product requirements.
Strong communication skills across a wide range of audiences, from frontline users to executive stakeholders.
Familiarity with project management and delivery tools (e.g., Jira, Linear, Asana, Monday).
A bias toward action, ownership, and continuous improvement.
A builder’s mindset, with excitement for improving internal processes, tooling, and documentation as the company scales.

Responsibilities

Lead end-to-end implementations: Discovery, scoping, configuration, data migration, integrations, training, go-live, and post-launch support.
Drive successful customer onboarding: Partner with customers to ensure strong adoption, clear workflows, and operational readiness at launch.
Translate customer needs into product insights: Capture patterns, edge cases, and feedback from implementations and turn them into actionable input for Product and Engineering.
Unblock technical and operational challenges: Work cross-functionally with EPD, Sales, and Support to troubleshoot issues, clarify requirements, and keep launches on track.
Operate with urgency and empathy: Whether debugging a configuration issue or creating training materials, you’ll do what it takes to support customers during critical moments.
Build scalable implementation systems: Contribute to playbooks, templates, internal tools, and documentation that make deployments faster, more predictable, and easier to scale.
Act as a trusted advisor: Guide public sector partners through change, helping them modernize workflows and rethink how services are delivered.

Benefits

Comprehensive medical through Oxford/United - Gold and Platinum PPO plans, with 85% of premiums covered on the Platinum plan and a $0 employee premium option. Dental through Guardian PPO and vision through Beam, with 99% of employee premiums covered and 50% for dependents.
$100,000 in fully paid life insurance. FSA and Dependent Care FSA. 401(k) access through Guideline.
16 weeks of fully paid parental leave for birthing parents. 10 weeks fully paid for non-birthing parents.
Unlimited PTO & closed for all federal holidays.
Company-wide winter break the week of Christmas.
One-time home office or desk setup stipend up to $750.
$50/month commuter benefit.
$100/month for wellness or productivity - your call on how you use it!
$500/year for professional development.
$250/year for recreation,
Company-provided laptop
Expensed lunch while in the office.